GM/Senior GM - Information Technology

Provide direction and leadership to Information Technology staff, including hiring, engagement, nurturing, training & mentoring and developing metrics.

Manage teams to support 24x7 high availability (- 99.99%) and performance of triple-digit millions of revenue-generating infrastructure, systems, network, and applications through state-of-art monitoring, automation, and innovative solution engineering.

Develop and document annual and long-term technology plan that incorporates and ties directly to the organization vision and strategy. Review and update this plan (at least on a quarterly basis) to reflect changing needs, priorities, and available technologies.

Identify, innovate and execute business ideas to improve division goals and targets. Initiate, manage, and take ownership of strategic dialogues with other teams in the organization.

Takes ownership and responsibility for the productivity of the team, and improving service excellence.

Evaluate technology and vendor strategies (on-site, hosted, cloud, outsourced models) to meet the infrastructure requirements within approved budget of all systems supporting internal and external customers.

Partner with other technology teams in defining and maintaining processes and procedures regarding disaster recovery, capacity planning, change control, security, problem resolution, performance management, and availability.

Work with approved vendors to extract future technology direction, understand market trends and to form strategic partnerships.

Work with application teams on design and operations issues, including capacity planning, ITIL, change control, security, business continuity, problem resolution, performance, availability, service desk and other areas.

Developing and Implementing infrastructure services components of office expansion and move projects.