Taleo ID COR003811 : Recruiter - Swati Bakshi ( Manvika's )  Key Roles and Responsibilities   Filling RFP  Preparing of HLD /LLD / Project plan  Understanding of key commercials components of telephony components  Design of voice infra as per customer need  Prepare Avaya/Aspect/ Verint /Nice BOM as per the design & Project w.r.t networks equipments  Coordinate with multiple internal teams & with Customer for all Voice solutions and its implementation  Handover of the projects to Operations Team with transition Methodology  Internal voice Infrastructure upgrades  Strong communication skill and stake holder management   Essential   10-15 years of experience in Voice technology   Voice Design and hands on Implementation knowledge.  Expert in Avaya CM / call flow design   Understanding of MIS tools like CMS / HA CMS  CTI & Adjunct component knowledge with CVLAN / TSAPI licenses  Call recording solutions on VoIP / TDM  Dialer understanding and Design  QoS for voice traffic engineering over data networks  Co-ordination with Vendor for (equipment and telecom) for implementation.  Bandwidth assessment for voice traffic.  Excellent Communication skills  Hands-on on Avaya Session manager  Capacity / Life cycle managements / Vendor Managements & Escalation/IT cost Optimization   Experience in working with contact center /telecom service provider /vendors who provide technologies (Avaya / Cisco /ASPECT)   Desirable: At lest 8 years in ITES /BPO industry supporting voice operations

Bangalore

Genpact - AVP - Voice Engineering Solutions 

Genpact - AVP - Voice Engineering Solutions  ,Job Description for Genpact - AVP - Voice Engineering Solutions  in Genpact in  Bangalore for (12-20) years of experience. Apply Now!

Job Description for Genpact - AVP - Voice Engineering Solutions  in Genpact in  Bangalore for (12-20) years of experience. Apply Now!