General Manager/Senior General Manager - Human Resource - Service Firm

Our client is a leading ISO 9001:2008 certified, Service provider, offering bespoke services and solutions to thousands of delighted customers across the world and employs over 90,000 trained human capital assets. They offer a holistic approach to mitigating enterprise continuity security service solutions across India and has ambitious plans of expanding to other corners of the world including Australia, Asia, China, Africa, Europe and USA. They operate out of 100 offices in the country. The group consists of 11 different companies offering a whole gamut of solutions and services. The current turnover of the group is around 1000 crores.

Job Title : GM - HR/Sr GM - HR ( From service industry only)

- Reports to Country Head & Owner HR & Administration

Purpose of the Job :

- To support the overall business strategy and help the Business grows through employees by restructuring of workflow and employee motivation, contributing to the overall business objectives.

Key Performance Areas :

- Planning & Organizing

- Judgement

- Strong Decision Making

- Adaptability

- Team Work

- Negotiation Skills

- Confidentiality

- Excellent communication and Interpersonal skills

Principal Accountabilities :

- Support the overall business strategy and help the business grow through employees and Learning & Development initiatives.

- Plan departmental/functional training budgets, forecast costs and delegate numbers as required by organizational planning and budgeting systems.

- Provide training and development opportunities for improving performance

- Assess relevant training needs for staff individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems entailed.

- Implementation of the performance management system that includes performance development plans (PDPs) and employee development programs.

- Manage training delivery, measurement and follow-up as necessary.

- Design training courses and programmes necessary to meet training needs, or manage this activity.

- Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.

- Must have handled Competency Mapping Exercise

- Identify and describe competencies that are most crucial to success in a work situation

- Identifying the gap between competencies required for the position and those possessed by the employee.

- Employee Potential Appraisal for promotion

Employee Self Development Initiatives :

- Help to develop Competencies for various roles and levels of roles in an organization and to link them with KRAs.

- Increase in the effectiveness of training and professional development programs.

- Help teams and individuals align their behaviors with key organizational strategies.

- Identify the behavioral standards of performance excellence.

- Provide a more specific and objective assessment of Employee strengths and the tools required to enhance their skills.

- Plan, monitor and review an employee's work objectives and overall contribution to the organization.

Initiate the Performance Review Process :

- Hold the Performance appraisal meeting & follow up action such as discussing areas for improvement, establishing goals for the next year

- Develop and coordinate policies and strategies for the development of departmental performance indicators

Conducting effective Performance Appraisals :

- Initiating Performance appraisal discussions

- To manage, influence and motivate staff associated with performance issues.

- To coordinate and facilitate the communication to all staff of performance issues including the preparation of reports for managers and committees and giving presentations.

Employee Compensation and Benefits :

- Revising Preparing a new HR policies and procedures manual/ employee handbook for the organization

- Check the documents for the ever changing legal rules and regulations, and make the necessary changes

- Audit the existing HR policies and procedures manual and/ or employee handbook to make sure that the given details provided are relevant to the current industry/market scenario.

Talent Acquisition & Retention :

- Familiarity with HR databases, applicant tracking systems

- Review and clarify job specifications, competencies and skills required

- Align job candidate profiles with staffing objectives

- Knowledge of sourcing applicants through various methods including advertising, job sites, & social Media.

- Maintain effective relationships with social and professional networks to source qualified candidates

- HR Reports & MIS to be presented to the Management.

- To be responsible for managing and controlling budgets and expenditure within the approved allocations of the section.

Knowledge known / Skill factors/ Education :

- Courage to Challenge

- Driven to Deliver

- Decisive thinker

- Performance and reward

- Learning and development

- Competency Mapping

- Talent Acquisition & Retention

- MBA in HR

Behavior Skills :

- Concern for Excellence

- Motivating & Developing Others

- Good & Effective Leader

- Change Orientation

- Team Focus

E Chandran
THE RIGHT CONNECTION PVT LTD
MUMBAI 400001