General Manager - Quality - Travel

Quality - Process Excellence, Transaction Quality + Operations Risks

Critical role is to:

front-end Quality & Process Excellence with clients

establish strong TQ performance, daily performance mgmt. & dashboards,

ensure Operational controls are designed & implemented,

drive daily performance improvement

generate business insights from Quality monitoring,

identifying opportunities & driving kaizen/ lean, Six Sigma projects, etc-

Create client value & drive growth

- At least 7+ years in a voice processes - Sales & Customer service side experience

- Strong oral, written communication, analytical capability + client management

- Six Sigma BB certified minimum; Lean trained & certified - strong projects & Change Management expertise

- Travel domain knowledge (reservations, ticketing, refunds, baggage handling) will be an advantage

Contact person ;- Rekha
Contact Number - 044-43443707