General Manager - HR - Transformation/Quality/Automation/Analytics - BPO

Designation- General Manager- HR (Transformation, Quality, Automation and Analytics)

Key Accountabilities:

- Drive improvement initiatives (Process Improvement / Transformation / Automation / Predictive Analytics etc.) to attain process excellence.

- Embrace change and drive training on Six-Sigma to help develop Quality DNA within the Human Resources.

- Ability to engage with large Global team and imbibe the approach of quality to them Directly responsible for Quality Assurance in Shared Services Key Areas to focus

- Talent Acquisition: Ability to program manage large project involving over 15,000 plus hires in a year and enable process standardization, Digital Adoption.

- Retention : Constantly support the BU HR leaders with Analytics and suggestions and program development to enable retention in a sustainable manner

- To create and enable quality framework for all the Centers of Excellence to help create and run projects for Global HR Teams and enable closure

Job Responsibilities:

- Drive Six-Sigma and Lean projects

- Drive QMS within the HR Team.

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to quality standards

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations Review, Dashboards, BQC)

- Initiate best practice sharing across the team

- Drive people development by aligning to the quality DNA program

- Drive culture of data-based decision making

Candidate Background:

- Graduation in BE and Post graduate from a Premiere B School with atleast 10 + years of industry experience and has managed the employee base of 15,000 and above. C