General Manager/Head - Operations - Automobile

Qualification

Basics: BE/MBA or any equivalent degree

Experience (type of): 10-15 years with at least 3 years in Auto mobile Sales

Specialized Knowledge: Business management, Finance management, Man management, operations management, leadership and motivation skills

Job Designation/Field of Work:

Representative Tasks:

- Representing the company and the brand as a whole, both internally and externally

- Developing and fostering positive relations with the employee representatives and interest groups

- Developing and fostering positive relations with contacts in the sales organization, Mercedes-Benz dealers and other decision-makers in the automotive business

- Developing and fostering positive relations with key figures in society, as well as representatives from associations

Strategic Planning:

- Developing concepts for working on the local and regional markets and tapping new markets, taking strategic specifications into account. Coordinating these concepts with MPC

- Controlling the implementation of national and international Mercedes-Benz concepts

- Arranging planning of annual sales and service volume. Coordinating the volume strategy with the Wholesale Unit

Financial Planning:

- Drawing up the annual plan and annual goals for the company and coordinating these with MPC

- Drawing up financial liquidity plans for the fiscal year as well as forecasts for the following three years

- Defining target rate-of-return, quantity, sales and profit goals for the company as a whole and each of its departments

- Arranging for the annual marketing plan to be drawn up

- Arranging for investments in building, technology and HR to be calculated

- Determining budgets and goals for the individual departments

Human Resources:

- Carrying out/arranging for carrying out of HR planning for the company

- Based on requirements, controlling the selection of staff for whom he/she is directly responsible; selecting candidates; employing new staff

- Managing, promoting and motivating employees to guarantee a high quality of cooperation

- Ensuring a positive working atmosphere and the team's development

- Reaching target agreements with employees for whom he/she is directly responsible

- Planning personal development goals with employees for whom he/she is directly responsible, agreeing on suitable measures and ensuring they are carried through

- Ensuring executives carry through HR development measures for all employees within the framework of the Mercedes-Benz training program and other possibilities

- Evaluating employees and, if necessary, initiating disciplinary measures and leading regular employee discussions

- Determining a wage/salary and bonus policy in accordance with strategic goals

- Determining the employees- level of remuneration and developing a commission/bonus system

- Developing and implementing guidelines on management and cooperation

Organization:

- Guaranteeing clear assignment of tasks, functions and areas of responsibility, as well as delegating the required competencies to employees and regularly checking job descriptions

- Defining links between departments and employees

- Guaranteeing consistent customer service using EDP tools

- Guaranteeing an open and constructive flow of information within the company

- Following statutory industrial safety regulations by appointing an industrial safety representative with corresponding competencies

- Ensuring the goals of quality and environmental policy are met by appointing a quality management/environmental representative

- Taking out suitable insurance for the company

Marketing:

- Observing the regional automobile market and competitors- activities

- Guaranteeing the analysis and evaluation of trends and changes in the market and the desired market positioning of the company

- Evaluating social, cultural and political information to identify customer needs

- Ensuring the marketing database (customer purchasing behavior, target group analysis) contains relevant and Up-to-date information

- Checking current offers from external service providers for marketing campaigns

- Decision-making and controlling regarding advertising campaigns, campaigns, sales promotion measures, events and customer information

- Ensuring the company's image and that the way in which all the associated companies are represented in the media is consistent with the Mercedes-Benz model and corporate identity

Sales:

- Monitoring the profitable sale of new and used vehicles, as well as financial services and accessories

- Establishing and fostering contacts with decision-makers and spokespeople, as well as approaching and advising VIPs and major customers

- Ensuring Mercedes-Benz sales standards are met Customer Satisfaction

- Observing the level of customer satisfaction in the individual units; identifying issues and potential improvements

- Ensuring effective complaints management in all departments and, if necessary, leading customer discussions to special cases

- Determining customer satisfaction goals, initiating measures and checking implementation thereof

Quality Management:

- Ensuring all defined processes are carried out correctly and that standards are met

- Ensuring continuous optimization of all business processes in Sales, Administration, workshops and warehouses

- Suggesting and deciding on the introduction of new business processes

- Arranging for management reviews to be carried out on quality management and environmental protection systems

- Decision-making regarding the overall EDP concept and selecting software and hardware, taking Mercedes-Benz regulations as well as experts- opinions into account

Procurement and Asset Management:

- Arranging for building plans according to Mercedes-Benz standards and project tenders to be drawn up

- Controlling the selection process regarding service providers and suppliers, as well as heading contract negotiations

- Controlling procurement and maintenance of required factory and business equipment

- Arranging for maintenance end repair measures to be carried out

- Ensuring supervision of service providers by external companies (tradesmen, cleaners, etc.) and auditing.

Contact: Atul
Phn: 9867613215