Position: General Manager  Location: Kolkata  Category of Hotel: 5 Star  Position Description  Department: Administration  Reports To: Vice President - Operations (Corporate Office)  Purpose: To direct hotel operations by developing and implementing strategies and services which meet or exceed the needs of owners, employees and guests.  Constituents:   - Guests  - Employees  - Hotel Owners  - Brand Management Services  - The Local Community  - Vendors  Indictors of Success:   - Financial (GOP, Rev Par and Total Revenues)  - Customer Satisfaction and loyalty goals (Complaints per Thousand, Return Rating and CSI)  - Achievement of employee satisfaction (Gallup) and retention goals  - Compliance with brand standards  Areas of Responsibility:   Develops and implements business strategies for the hotel which are aligned with Brand's overall mission, vision, values and strategies  - Monitors status regularly and adjusts strategies as appropriate  - Ensures alignment of the hotel's operations with owner and corporate objectives by serving as liaison for owner relations in conjunction with corporate  - Develops the annual business plan and capital budget in conjunction with the Controller and Regional Vice President of Operations and assists in obtaining owner's approval  - Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunities  Achieves the hotel's profit, customer service and revenue goals by directing the operation of the hotel  - Maximises revenue by developing and implementing a sales and marketing plan in conjunction with the Management Services Team  - Seeks opportunities to publicise the hotel through development and implementation of a public relations strategy and by building a network within the community  - Works with the Executive Team to continually improve hotel operations by evaluating guest services provided and responding to opportunities within the market  - Analyse business results on a regular basis and takes actions to improve results as appropriate  - Continually monitors forward projections and communicates variances to corporate office  - Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis  - Ensures that the hotel adheres to Brand's standards of operations  - Represents the management company in owner relations  Creates 100% guest satisfaction by creating a learning environment where employees are provided with the training and resources they need and deliver Yes I Can! service and teamwork  - Communicates and reinforces the vision for customer service to all managers, supervisors and employees  - Creates an environment that encourages employees to provide Yes I Can! genuine hospitality and teamwork  - Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees  - Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc) and focusing management team on identifying trends and developing and implementing solutions  - Creates and environment that provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork  Develops and recruits the human resources necessary to achieve hotel and Management Services- goals  - Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel  - Oversees all facets of human resources management including the recruitment and selection, training and development, compensation, recognition and performance management of the work force  - Develops and recruits talented managers; participates in succession planning process  Success Factors:   Focus on the Customer  Seeks to understand the guest, internal and external customers and meet and exceed the needs of both the customer and the company.  Build Strong Relationships  Foster trust and co-operation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.  Think Strategically  Anticipate and take action to deal with problems and opportunities.  Set Vision and Direction  Define compelling organisational missions and goals, and mobilise others to pursue them.  Foster Teamwork  Work well in a team environment and motivates team to sustain exceptional levels of performance.  Drive for Results  Work to achieve high levels of personal and organisational performance in order to meet or exceed objectives.  Develop Self and Others  Continually work to develop own capabilities and the capabilities of others.  Influence Decisions and Actions  Persuade and engage others in making plans, reaching decisions and taking action.  Drive for Change  Drive for improvement in all facets of organisational life.  Key Skills and Requirements:   Demand Generators  Understand factors that influence business from key accounts and area attractions and how to adjust strategies to increase yield.  Hotel Positioning  Understand the strategic positioning of the hotel and how the products and services offered compare within the competitive market for targeted market segments.  P & L Management  Understand how P&L is prepared and the line items impacted by department and how to impact results.  Financial Analysis  Use analysis technology, methods, processes, and examine financial data to evaluate financial position and clearly communicate expectations and actions to maximise the organisation's financial performance.  Performance Management, Supervisory  Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels.  Coaching  Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills and facilitating the generation of options and action planning.  Delegation  Assign tasks using such techniques as needs analysis, individual skills assessment, objective setting and communication.  Sales Skills  Understand the positioning of the hotel, services provided and how the hotel can meet the needs of customers and be capable of closing business.

Kolkata

General Manager - 5 Star Hotel 

General Manager - 5 Star Hotel  ,Job Description for General Manager - 5 Star Hotel  in ABC Consultants in  Kolkata for (15-25) years of experience. Apply Now!

Job Description for General Manager - 5 Star Hotel  in ABC Consultants in  Kolkata for (15-25) years of experience. Apply Now!