Posted Position Title - Front Line Manager  About Us   GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries.We are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.   Please note that candidates for this role will not be eligible for transfers internally to other GE businesses.  Essential Responsibilities   - Setting and meeting performance targets. Assist to develop strategies that maintain service levels above agreed standards.  - Monitoring daily performance of team and center to ensure meeting key performance indicators and service standards.  - Ensure staff delivery of the highest level of customer satisfaction, supporting the acquisition of profitable new relationships, retention of existing customers and growth of existing business.  - Leading, Motivating, coaching and retaining a team of associates, to deliver a superior customer experience through excellent service quality, product knowledge, investigation, request and fulfilment activities.  - Monitoring calls to improve quality minimize errors and track operative performance and build an efficient and effective team.  - Reviewing the performance of the staff, identifying staff training needs and planning training sessions.   - Identify, implement and monitor coaching, developmental and training needs plans for new and existing staff.   - Provide coaching and feedback on staff performance, improvement and development opportunities.  - Adherence to the Performance Management Process and timelines.  - Ensure all work completed is compliant with relevant statutory, code and policy requirements.  - Ensure all requests are actioned in a timely manner and in compliance with all relevant statutes and codes, such as the Consumer Credit Code, Privacy Act, and the various property act legislations.   - Ensure customer complaints are minimized through training, a focus on quality and professional behaviour.   - Adhere to organization's security policies and procedures.  - Protect organization's assets from unauthorized access, disclosure, modification, destruction and interference.   - Report security events or potential events or other security risks to the organization.  Qualifications/Requirements  - Education qualification should be 10+2 or graduation in any discipline   - Should have analytical and reasoning skills   - Superior listening and interpersonal skills   - Superior presentation skills   - Superior English language oral and written communication skills   - Demonstrated proficiency in word , excel and Power point   - Exposure in out souring call center work environment with fair understanding of Call Center Management   - Should be flexible to work in rotational shifts i.e. in night shifts with rotational scheduled offs.   - Ability to work with multiple levels of management internally and with customers or clients.   - Should have basic knowledge of workstation, FDR and RF business client groups.   - Ability to work with people and in teams from various functions / department   - Should not be on active Formal Corrective and above / Performance improvement plan   - Should have last year EMS rating of SC and above   - Fair understanding of call center metrics like VOC, FCR,CCT, Quality etc.  Desired Characteristics  - At least 2 years of demonstrated expertise in areas of call monitoring, virtual coaching, call center solutions, training and development  - Minimum 2 years in a team handling role with demonstrated experience in coaching and providing feedback  - Should have Minimum 2 years of one on one Appraisal and face to face corrective action coaching experience  - Superior people management, conflict management and problem solving skills

Hyderabad

GE Capital Retail Finance - AM - Front Line Manager    

GE Capital Retail Finance - AM - Front Line Manager     ,Job Description for GE Capital Retail Finance - AM - Front Line Manager     in Synchrony Financial in  Hyderabad for (3-6) years of experience. Apply Now!

Job Description for GE Capital Retail Finance - AM - Front Line Manager     in Synchrony Financial in  Hyderabad for (3-6) years of experience. Apply Now!