Future Lifestyle - Store Manager - Fashion Retail

Reports to Regional Manager

Responsibilities :

Strategic:

- Mall Top line & Bottom-line achievement

- Mall Profitability & Break Even

- Managing Mall Cost Control

- Overall operational efficiency of the Mall

- Shrinkage control for the Mall

- Improve Team members operations efficiency through Training and Coaching

- Ensure Team's Learning is Effectively implemented

- Attrition Management

- Managing the space productivity of the store

- Arriving at an optimum net margin / markdown for slow moving categories.

- Managing and improving the customer satisfaction

- Implementing of customer connect initiatives

- Store level SOP compliance

- Ensure optimum manpower productivity across the departments

Customer :

- Implementing customer connect initiatives

- Implementing remedial initiatives to improve the mystery shoppers score.

- Coordinating with CSD team for department related query resolution , for the queries forwarded through customer care helpline

- Bringing in improvements in Customer Service by tracking and resolving Customer Grievances

- Increase in the Average ticket size

- Managing and improving the customer satisfaction

- Implementing of customer connect initiatives

People :

- Ensuring the Incentive payouts efficacy at the store level

- To Play a catalyst role in bringing together Exclusive staff and PCBA staff

- Ensuring optimum manpower productivity across the departments

- Ensure strict adherence of floor rostering

- Responsible for ensuring periodic training as per the training calendar.

- Staff Sales Productivity by proper manning of focused and core products

- Ensuring the Incentive payouts efficacy at the store level

- To act as a change agent for the store

- Conduct Skip meetings

- Managing , Motivating & mentoring the Team

- Conduct Training programs for team

- Ensure team attends the nominated training programs as per the Training calendar

- Facilitate implementation of Teams Learning from Training /Coaching programs

- Monitor attendance for the team

- Responsible for reducing employee attrition at store level

- Participate in the performance management process

- Auditing process for In store training

- Forecast people requirements to support business strategic objectives, which includes succession planning, leadership development, long & short term staffing plans.

- Develop and maintain an organisation culture of competent professionals.

- Continuously evaluate role requirements, map competencies and skills of current incumbents, identify gaps and implement development initiatives

- Institute change-management practices in the organisation and facilitate their acceptance by employees/senior management.

- Develop the monitoring Processes & Policies thru effective MIS system

Product :

- Ensuring Stock Availability on the floor including proper Product handling, identify the stock movement trends and coordinating with the category in arriving at proper MBQ's and presence of new & fast moving stock

- Implementing Perpetual inventory taking schedule as per the schedule provided by the Stock team

- Preparation and participation for Stock Take as per SOP

- Coordinate with Field Merchandiser to receive assigned quantity of Merchandise from warehouse as per STO

- Ensuring optimum manpower productivity across the departments

- Catchment study and initiating appropriate marketing initiatives

- To Drive Sales for all brands

- Ensures the Implementation of VM standards

- Usage of Store management tool

- Reduction of negative inventory

Process :

- Plan & manage focus category targets achievement

- Managing Mall cost control

- Managing the space productivity of the store

- Control pilferage and shrinkage

- Controlling store level shrinkage

- Arriving at an optimum net margin / markdown for slow moving categories.

- Responsible for store level SOP compliance

- Inventory management

- Conducting cleanliness audit for floor , washrooms, shelves, fixtures & products

- Conducting audit process for offer updations on weekly basis

- Checking if Discount & promotion sheet being maintained across the store.

- Auditing process for In store training

- Ensuring Morning store briefing & weekly briefing across the store

- Weekly Auditing, Exchanges & Alteration process

- To ensure adherence to store opening / closing process

Success Criteria :

- Ensure business & Sales over and above ABP

- Overall operational efficiency of the store

- Shrinkage control for the store

- Improve Team members operations efficiency through Training and Coaching

- Ensure Team's Learning is Effectively implemented

- Attrition Management

- EBITDA Achievement

- Achieve Cost Optimization

- Managing the space productivity of the store

- Arriving at an optimum net margin / markdown for slow moving categories.

- Managing and improving the customer satisfaction

- Implementing of customer connect initiatives

- Store level SOP compliance

- Ensure optimum manpower productivity across the departments

People Profile :

- MBA or any other PG professional course

- 10 to 12+ years of experience of which atleast 2 years as a store head / Profit Centre Head in leading retail/FMCG with Retail Background with good Ops and Sales Exp

Skills Required :

- Excellent communication skills and people management skills with a high degree of professionalism.

- Good at Retail sales skill & Customer relations Management

- Flair for fashion

- The ability to lead and inspire teams of creative personnel and brand creators to achieve company’s stated goals.

- Skill at both long-form brand creation and real-time (immediate) brand creation and distribution strategies and tactics.

- The ability to think like an educator, intuitively understanding what the customer needs to know and how they want to consume it.

- Leadership skills required to define and manage a set of goals involving diverse contributors.

- Excellent negotiator and mediator.

- Excellent People management skills.

- Experience creating a resource of knowledge.