Position Title : Deputy Manager  Position Holder : M3  Position Title : Deputy Manager  Position Holder : M3  Job Scope / Position Summary :  - Partner one of the operation department for providing end to end solutions like process mapping, improvement projects, new initiatives etc.  - Plan, Lead & Execute customer engagement initiatives  Main Responsibility :  Partner Operations Department from Quality Perspective  Key Result Area :  - Process Re-engineering  - Improvement projects for bringing Process efficiency  - New initiatives for continuous improvement  - Benchmarking & adapting best practices   - SOP documentation / updation  Customer Engagement Initiatives :  - Increase self-service penetration  - Introduce new self-service avenues  - Increase email penetration  - Drive customer front ending enhancing projects like Portal revamp, IVR revamp  - Lead cost saving initiatives for company  Qualification and Experience Requirement :   Education : Bachelors / Masters Degree  Quality Certifications preferable   Experience :  - Atleast 2 to 3 years in Financial sector  - High exposure to operational frame work  Skills :   - Project management skills  - Strong Interpersonal relationship management  - Self-driven & High on personal accountability  - Change Management skills  - Good analytical skills  - Innovative & Out of the box thinking attribute  Salary: upto 8 lakhs

Mumbai

Future Generali - Deputy Manager - Service Excellence  

Future Generali - Deputy Manager - Service Excellence   ,Job Description for Future Generali - Deputy Manager - Service Excellence   in Future Generali in  Mumbai for (2-3) years of experience. Apply Now!

Job Description for Future Generali - Deputy Manager - Service Excellence   in Future Generali in  Mumbai for (2-3) years of experience. Apply Now!