Fullerton India - Senior Vice President - IT Business Solutions

To manage the overall IT Applications landscape with special focus on:

- Ensuring existing applications are working as per internal customers requirements and needs(BAU)

- Ensuring applications architecture is best suited for company's needs in terms of offering quality service in cost and time efficient ways

- Ensuring that the business solutions team is focused on delivering cost effective solutions to internal customers- requirements in time and with acceptable quality

- Ensuring that the business solutions are geared to be - future ready- from company's business objectives perspective

- Ensuring and managing agreed SLA's are met by the L1, L2 application support desk

- Interacting with Vendors for fixing of issues.

- Ensuring management of IT risks related to applications through proper control governance.

Key Performance Indicators

- Deliver efficient, effective and valued business solutions to align technology with business strategy.

- Implement business solutions to support new business initiatives

- Ensure systems are in place and available during business hours for branches to service end customer effectively

- Enable Customer Fulfilment processes with the help of automation of processes using relevant applications

- Create an environment that provides staff with clarity and direction in their roles and enable them to perform to the best of their abilities.

- Proactively Manage risks associated with IT operations/services.

- Timely and accurate reports deliveries

- Uptime of critical IT business solutions

- Helpdesk response to be - 95% within TAT

Task performed

- Accountable and Responsible for the Applications architecture of the company and the associated costs / budgets.

- Managing the Business Solutions team and ensuring team output is in line with company's expectations / goals.

- Ensuring that the company has a technology enabled competitive edge in the business segments that it operates in.

- Managing Business solution vendors and partners to enable quality and timely services (enforced through SLAs) in the most cost effective manner (effective negotiations)

- Ensuring that the day to day operations of the company function seamlessly by efficient management of the applications

- Ensuring that the end customer is not impacted due to applications related or automation related challenges