Fullerton India - Senior Manager - Operational Excellence - Lean/Six Sigma - Green/Black Belt Certified

Job Description :

Role : Senior Manager - Operational Excellence

- Lead process improvement Projects at an individual level & complete high impact projects

- Focus on Process Improvement/Business Transformation and cost reduction & delivery tangible benefits

- Process Re-engineering - with particular focus on practical use and concepts of Lean Six Sigma

- Facilitate the process improvement activities (data collection, team brainstorming, analysis, process mapping, etc.)

- Collaborate with bigger teams, create synergies, identify and implement best practices

- Mobilise commitment with stakeholders at all levels

- Independently manage and develop strong pipeline of improvement ideas

- Acting as catalyst for change and improvement in performance / quality

- Identify opportunities of improvement through metric reviews, customer satisfactions surveys and operations team requirements

- Impart CI related training Quality tools, Lean, Green Belt training. Work towards preparing the organisation for the Process / Business Excellence Certifications.

- Identify and eliminate non value added activities and inefficiencies / errors in Operations

- Manage Documentation and reduction of Operational risk.

- Identify processes for automation and support development effort involving RPA

- Solve day to day issues while running robotics process and provide timely solutions

Qualification & Experience :

- Post Graduate from premier B-school with 6+ years of experience in Process Improvement / Business Transformation in BFSI space

- Certified Lean Six Sigma Green/ Black Belt with proven track record

- Should have lead and delivered Green/ Black belt projects

- Expert understanding of application software of Retail Assets Business

- Exposure to Process Automation technologies like Automation Anywhere, Blue Prism, Open Span, etc.

System Skills & Experience :

- Excellent written & verbal communication skills including presentation skills

- Strong Analytical and Reasoning ability

- Strong ability in Problem solving and performing root cause analysis

- Proficient in using MS Excel&Power Point

- Hands - on in data analysis and working knowledge of process flow chart tools like MS Visio and Statistical software like Minitab etc.

- Experience in high impact Lean Six Sigma transformational project

- Good time management and eye for details

- Ability to interpret and visualise business process flows and translate the same into automation solutions

- Basic knowledge of Software Development Life Cycle

- Good understanding of systems and trouble shooting abilities