Who We Are   Flipkart was given wings in the year 2007 by two IIT alumni, Sachin Bansal and Binny Bansal. In what has been a stupendous six year journey so far, today we stand tall as India’s largest ecommerce marketplace, with the highest sales of consumer electronic products and books, surpassing large offline chains in these categories. With more than a million visitors every day, and a registered user base of 10 million we are one among the top 10 websites in India today.   Our focus has always been on making online shopping a delightful experience for customers – and that will always be our core purpose. With rapid growth in internet adoption and mobility, e-commerce is poised to grow manifold, and Flipkart is strongly positioned to leverage this opportunity. Patronage from investors has been encouraging ever since Flipkart was born and recently Flipkart raised over Rs. 2000 crores in funding, reposing investors faith in us. We aim to hit USD 1 billion in GMV by 2015 – we are more than halfway there already! Our vision is to be $20 billion Company by 2020.   Yes, we have great plans for the future, but we have come this far in a short span of 6 years, largely because we have stayed focused on hiring and retaining the best talent and offering our employees great opportunities for learning, skill development and growth.   What We Do   Flipkart’s vision is to be the most preferred destination for ALL shoppers in India   Website – www.flipkart.com   Your Part:  - To build a robust customer services marketing program for the organization and build organization wide awareness   - To build a customer retention and loyalty program.   - Capturing and championing the ‘Voice Of Customer’   - Research & Insight – To design and implement CSAT program and be adept with loyalty measures like Net Promoter Score.   - To help the sales and marketing teams focus efforts on the most attractive customer segments.   - Need to liaison with the Sales, Marketing & Centre Operations teams, to device out effective strategies for service marketing function.  - Relationship management with high value data & voice customers through dedicated campaigns  - Active stakeholder management across network, product, sales & marketing department for faster & effective implementation of retention programs.   - Will be responsible for the delivery of key customer services metrics   - Will be responsible for the design and implementation of the CSAT program.   - Will be responsible for capturing the ‘Voice Of Customer’ and communicating it organization wide.   - Will be responsible for designing and impacting customer satisfaction improvement across all touch points of the organization.   - Will be responsible for a team of Managers and Executives.   - Will need to work closely with the centre operations and the sales & marketing team to enable revenue delivery from key customer segments  You (Must Haves):  - Strong leadership abilities, Strong customer orientation   - High degree of Business knowledge, revenue / business focused individual, strong communication & interpersonal skills  - Large team management  - Process Management.  - Experience in contact centre operations.  - Highly customer focused in all approaches.  - Strong problem solving, Strategy, Prioritization skills with an eye for detail.  - Hiring, managing and grooming people in the organization. You need to have a very sound "world view*" and a great ability to connect with all kinds of people.   - Ability to come up with lots of ideas and improvements.  - Ability to think deeply through scenarios & offerings  Education : MBA from Tier 1 institutes in India/Abroad   Experience: 10 to 12 Years of Experience in Marketing (Consumer LTV, Retention & loyalty, Reactivation, Telemarketing campaigns, Handling large Tele calling set up) in industries like : Retail or Banking

Bangalore

Flipkart - Director - Service Marketing - CS 

Flipkart - Director - Service Marketing - CS  ,Job Description for Flipkart - Director - Service Marketing - CS  in Flipkart.com in  Bangalore for (10-12) years of experience. Apply Now!

Job Description for Flipkart - Director - Service Marketing - CS  in Flipkart.com in  Bangalore for (10-12) years of experience. Apply Now!