Who We Are:  Flipkart was given wings in the year 2007 by two IIT alumni, Sachin and Binny Bansal. In what has been a stupendous six year journey so far, today we stand tall as India’s largest ecommerce marketplace, with the highest sales of consumer electronic products and books, surpassing large offline chains in these categories. With more than a million visitors every day, and a registered user base of 10 million we are one among the top 10 websites in India today.  Our focus has always been on making online shopping a delightful experience for customers – and that will always be our core purpose. With rapid growth in internet adoption and mobility, e-commerce is poised to grow manifold, and Flipkart is strongly positioned to leverage this opportunity. Patronage from investors has been encouraging ever since Flipkart was born and recently Flipkart rose over Rs.6000 crores in funding, reposing investors’ faith in us. We aimed to hit USD 1 billion in GMV by 2015, but reached that goal early 2014! Our vision is to be $20 billion Company by 2020.   Yes, we have great plans for the future, but we have come this far in a short span of 6 years, largely because we have stayed focused on hiring and retaining the best talent and offering our employees great opportunities for learning, skill development and growth.  What We Do:  Flipkart’s vision is to be the most preferred destination for ALL shoppers in India  Website - www.flipkart.com   Director - Process Excellence   Customer Service - Bangalore, India   Your Part:  - Own strategic enterprise level process improvement initiatives  - Build & lead a team of process excellence professionals   - Be responsible for driving continuous improvement agenda for the line of service/business for the site   - Define robust processes that enable operations to run smoothly while delivering a superior customer experience.  - Constantly monitor and refine the implementation of customer facing policies/processes/systems.   - Initiate Best practice sharing across teams.   - A documentation system / SOP that manages all changes to policies/processes  - Comply to Quality Standards in the organization  - Deploy Lean six sigma across the line of service/ business  - Provide strategic direction to the team on all aspects of Lean Six Sigma deployment (mentoring, etc.)  - Repository and knowledge management practices in the CS function.  - Guide Champions with project selection and scope, assuring linkage between Projects and business and partner priorities  - Coach/consult executive management in creating proper infrastructure for successful deployment and support  - Handle escalations for external and internal stakeholders  - Lead segment executive leadership visits for quality & Demonstrate Quality leadership  - Set goals for the team with measurable review & feedback mechanism  - Mentor & coach Managers and Leaders.  - Interface with IT/HR/ Training/Quality  - Give feedback to managers and supervisors on regular basis to improve performance  - Continually re-assess the operational risks inherent in the business, operating procedures, and impact on the customer experience  You’re Array:  - Minimum 12 years of experience as managing process improvement and business transformation initiates at larger scale experience in the e-commerce, Captive Units will give edge  - Qualification: Graduate/Post graduate  You (Must Haves):  Skills:  - Strong leadership abilities  - Certified Six Sigma Master Black Belt, Must have mentored Black Belts and have Lean six sigma working experience  - Customer orientations and customer centric experience   - Strong working exposure on Quality concepts and methodologies, especially Lean Six Sigma  - Hands on Experience on Statistical tool - Minitab   - Tenacity and energy in leading change towards an effective work environment.   - Progressive, flexible and team oriented person  - Expert in applying Six Sigma, Lean methodologies, Tools  Only candidates having worked in the Captive Units with experience (current or previous) with below organisations should apply:  American Express, Citi Bank, Standard Chartered scope International, J.P Morgan, HSBC, Deutsche Bank, British Airways, Dell International, RBS

Bangalore

Flipkart - Director - Process Excellence   

Flipkart - Director - Process Excellence    ,Job Description for Flipkart - Director - Process Excellence    in Flipkart.com in  Bangalore for (12-15) years of experience. Apply Now!

Job Description for Flipkart - Director - Process Excellence    in Flipkart.com in  Bangalore for (12-15) years of experience. Apply Now!