Flipkart - Content Writer

Core Responsibilities :

- The person will cater to all the script requirements for customer communication flowing in from different stakeholders.

This would involve :

- Managing all non-promotional communication that we have with customers covering all touch-points like email, SMS, social media, IVR, call center, chat, policies & FAQs on site/App and so on.

- Designing communication guidelines and driving content for major events like TBBD, BASD, etc. that includes service recovery related requirements also.

- Understanding the objective behind the communication and tailoring the messaging accordingly

- Ensuring that all communication aligns with brand positioning in terms of tone, language, sentiment, etc.

- Analyzing national and international space in communication across service led sectors to identify best practices

Must Have Skills :

- Flair for language with excellent written and verbal communication skills.

- Ability to quickly turnaround the script requirements for various occasions.

- Ability to relate to today's youth and their language.

- Deep customer orientation and ability to relate to the customer.

- Experience in creating SEO optimized content on product pages preferred.

- Relevant Exp. experience in content creation for customer/targeted audience engagement (blogs, stories, social media, etc.) preferred.

- Graduate or above