Position : Manager - Customer Success  About The Company :  - Our Mission is to be the single solution through which businesses in India complete any financial transaction with their customers, supporting every instrument and method that their customers want to use  - Our solution will change the way people pay for things. We have a secure and lightweight card reader, a configurable mobile app and a flexible platform that allows Ezetap to provide customized value-added services that integrate to a merchant's existing systems. The solution turns any merchant's mobile device into an intelligent point of sale that is able to complete a full spectrum of financial transactions, including credit card sale, real-time bill payment and ATM cash withdrawals or deposits.  - The company was co-founded in 2011 by CEO Abhijit Bose, CTO Bhaktha Keshavachar. Ezetap is backed by top tier investors and leaders in the payment industry including Helion Advisors, Social Capital Partnership, and American Express.  For more details: https://www.ezetap.com/  Your Roles and Responsibilities :  - Managing an excellent relationship between our company and our customer.  - Owning the ultimate success of Ezetap customers, including customer on boarding, deployment, retention, and renewal. Ensuring that customers derive maximum value from their investments in Ezetap and fully leverage their subscriptions and services on an ongoing basis.  - Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth and increased solution footprint.  - Proactively manage each customer's business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals.  - Drive and execute customer renewals  - Act as the key interface between the customer and all relevant divisions  - Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner  - Monitor, report and analyze Clients- volumes, forecasts and order conversion  Here is what we need you to have :  - Fanatical about customer success and tenacious at driving long-term customer value.  - Self-starter with a proven track record of driving customer success at all levels.  - Good at Handling stressful situations and deadline pressures well  - Highly data-driven with a commitment to progress. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.  - Excellent at verbal and written communication skills.  - A team player with the highest level of integrity.   - Ability to understand customer requirements, identify upsell and cross-sell opportunities to deepen penetration of Ezetap solution within customer environment.  - 5 to 7 years of Customer Relation Management, Sales account management or related experience.  The links that you build and the actions you take will determine our success today and in the future. Treat your customers as partners and challenge them to grow their business with our solutions. We have your on boarding plan laid out  - 30 days: Learn, be familiar with Ezetap solutions, positioning, competition, and product suite. Internalize Ezetap's customer success stories and Customer Success processes.  - 60 days: Begin to engage your portfolio of customers. Become fluent in their history, their goals with Ezetap, and the Ezetap team supporting them.  - 90 days: Be fully ramped and executing against your initial portfolio of customers. Take ownership of the engagement, retention, and growth of your customers.

Delhi NCR

Mumbai

Ezetap - Manager - Customer Success  

Ezetap - Manager - Customer Success   ,Job Description for Ezetap - Manager - Customer Success   in Ezetap in  Delhi NCR Mumbai for (5-7) years of experience. Apply Now!

Job Description for Ezetap - Manager - Customer Success   in Ezetap in  Delhi NCR Mumbai for (5-7) years of experience. Apply Now!