Your Roles and Responsibilities :   - Managing relationship between our company and our customer is your prime responsibility.   - You will own the ultimate success of Ezetap customers, including customer on boarding, deployment, retention, and renewal. You will need to ensure that customers derive maximum value from their investments in Ezetap and fully leverage their subscriptions and services on an ongoing basis.   - Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth and increased solution footprint.   - Proactively manage each customer's business needs and environments actively seek opportunities to up-sell, cross-sell and generate referrals.   - Drive and execute customer renewals   - You will act as the key interface between the customer and all relevant divisions   - Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner   - Monitor, report and analyze Clients- volumes, forecasts and order conversion   Here is what we need you to have :  - Any Degree/Equivalent with 3 - 6 years of Customer Relation Management, Sales account management or related experience.   - Fanatical about customer success and tenacious at driving long-term customer value.   - Self-starter with a proven track record of driving customer success at all levels.   - Good at Handling stressful situations and deadline pressures well   - Highly data-driven with a commitment to progress. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.   - Excellent at verbal and written communication skills.   - A team player with the highest level of integrity.   - Able to understand customer requirements, identify upsell and cross-sell opportunities to deepen penetration of Ezetap solution within customer environment.   The links that you build and the actions you take will determine our success today and in the future. Treat your customers as partners and challenge them to grow their business with our solutions.   We have your on boarding plan laid out   - 30 days : Learn, be familiar with Ezetap solutions, positioning, competition, and product suite. Internalize Ezetap's customer success stories and Customer Success processes.   - 60 days : Begin to engage your portfolio of customers. Become fluent in their history, their goals with Ezetap, and the Ezetap team supporting them.   - 90 days : Be fully ramped and executing against your initial portfolio of customers. Take ownership of the engagement, retention, and growth of your customers.  Salary Offered: 8+ LPA

Bangalore

Ezetap - Customer Success Manager 

Ezetap - Customer Success Manager  ,Job Description for Ezetap - Customer Success Manager  in Ezetap in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for Ezetap - Customer Success Manager  in Ezetap in  Bangalore for (3-6) years of experience. Apply Now!