Job Summary :  The Associate Director holds responsibility for strategic and operational planning and management of all aspects, including staff, clients and budgets, for teams within Workplace Services.   Working with the higher management team, the position also contributes to the development and implementation of strategy, best practices and policies and ensuring smooth functioning of delegated business function.   The responsibility would include setting up new operations and managing them for different customer groups across GSS centers  Essential Functions of the Job :  - Strategize & Plan operational strategies and long term plans towards operational excellence.  - Develop existing business & also identify new areas of businesses for Workplace Services to support and expand  - Manage and increase the effectiveness and efficiency of Workplace Services through improvements to each function as well as coordination and communication between the key stakeholders and business functions  - Drive improvements to the operational systems, processes and policies in support of overall firm's mission -- specifically, support better management reporting, information flow and management, business process and planning  - Develop, maintain and promote positive relationships and engagement with key stakeholders  - Improve service performance levels (SLAs) through effective implementation of operational strategies  - Possess a clear understanding and definition of customer requirements, liaising at ease with the customers in terms of job receipts, complaints, reporting and review  - Monitor the operations and reporting the MIS of various functional teams including process documentation like process maps, project plan, process document, migration dashboards, mitigation plans, training and course plan, etc.  - Deliver continuous improvement and positive impact on the service, in delegated functional / operational areas  - Performance management of the teams under Workplace services.  - Attrition Management by driving the right kind of work culture and engagement with employees  - Motivate and inspire others to achieve individual and organizational objectives through highly visible and effective personal interventions  - Develop and maintain a productive work team via training and succession planning and consistently promote a strong corporate culture, quality and high performance work teams  Analytical/Decision Making Responsibilities :   - Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc   - Enhance service delivery through frequent interaction with the end user and (or) business sponsors   - Understand the process gaps and propose preventive / corrective action where appropriate   Knowledge and Skills Requirements :  - Very good understanding of business functions and operations   - Demonstrated ability in project planning, management & transition management   - Demonstrated experience in MS Office (Word, Excel & PowerPoint) and fair knowledge of MS Project, MS Visio and IBM Lotus Notes and SameTime   - Observant with an eye for detail   - Able to work in a team arrangement   - Ability to make sound decisions fast   - Methodical and systematic approach   - Analytical and problem solving ability   - High energy level, confident and assertive   - Flexible with working hours

Kerala

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EY - Associate Director - BCS - Workplace Services 

EY - Associate Director - BCS - Workplace Services  ,Job Description for EY - Associate Director - BCS - Workplace Services  in EY in  Kerala Others for (15-18) years of experience. Apply Now!

Job Description for EY - Associate Director - BCS - Workplace Services  in EY in  Kerala Others for (15-18) years of experience. Apply Now!