Accountabilities:  - Accountable for the eureQa Cloud (SaaS) and other application uptime for all internal and external applications.  - Directs application, computing, network infrastructure, and incident management support functions ensuring availability of key systems 24 hours a day 7 days a week.  - Manage and lead IT Support teams (Server Ops, Network Ops, Dev Ops, InfoSec Ops and DBA Ops).  - Manage proof of concepts, exploratory projects to identify, evaluate and eventually adopt most suitable technical stack for SaaS application.  - Manage and administer IT Infrastructure by maintaining up-to-date documentation, maintenance planning and capacity planning to meet business needs  - Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels.  - Manage Service Desk to support user requests with proper problem solving and root cause analysis via ticketing tools and proper ITIL processes.  - Manage a team of technicians by monitoring the work load, shift management and prioritizing requests to ensure rapid responses to business/user needs.  - Drive continuous process improvements for better & faster service delivery by engaging with internal and external parties.  - Ensure that Support teams meet the desired SLA, CSAT and other metrics.  Must Haves:  - Expertise in developing and executing the Cloud Infrastructure.   - Collaborate with cloud computing teams to define Cloud Computing adoption models, best practices, use cases, guidance documents etc.   - Should be able to develop a comprehensive technical architecture to support the SaaS application.   - Should be able to plan and lead all aspects of Cloud Infrastructure projects such as Cloud Management   - Should be able to lead Technical Architecture reviews in coordination with the application development teams.   - Recent experience in Architecture, Design, and Implementation of highly scalable, highly available, Cloud (IaaS, PaaS, SaaS) services and solutions.   - Hands on experience in creating and deploying complex cloud infrastructure solutions in small and large environments.   - Hands on experience on Amazon Web Services and any other cloud infrastructure.   - Process knowledge: Risk Management, Incident Management, Change Management  - Should be able to analyze data and take decisions.  - Should be able to plan the deliverables and execute on time.  - Exposure to any RDBMS  Good to Have:  - Good presentation and documentation skills  - Good inter-personal and analytical skills   - ITIL Process knowledge   - Experience designing & implementing enterprise-scale IT operations processes  - Good in stakeholder management, risk & issue management   - Project Management Skills (Agile)   - Dev Ops Skills (CI, CD & Jenkins)  - Due-diligence Experience  - Exposure to NoSQL solutions like Cassandra  - Exposure to structured data processing modules like Spark

Hyderabad

Others

eureQa - Manager - IT Operations 

eureQa - Manager - IT Operations  ,Job Description for eureQa - Manager - IT Operations  in Tripod in  Hyderabad Others for (8-15) years of experience. Apply Now!

Job Description for eureQa - Manager - IT Operations  in Tripod in  Hyderabad Others for (8-15) years of experience. Apply Now!