Engagement Manager - Banking Software

Title: Engagement Manager

Roles and responsibilities :

- Candidate should have good working experience in Key Account Management, CRM, Bfsi,Banking Products.

- They should have working experience in software company.

- Should be a Key decision makers.

- Should be from IT background

- Should have played forming role.

- Should be able to Manage customer satisfaction and ensure high customer satisfaction.

- Ensure for every delivery Client Sign-Off and acceptance are in place

- Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)

- Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.

- Responsible for the end to end delivery - takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.

- Lead or step in as a System Analyst, whenever required.

- Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues.

- Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline.

- Build proposals for the new opportunities and involve CRM / Business Head, as needed.

- Knowledge of system integration issues

- Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices

- Strong customer orientation and ability to establish and maintain effective work .

- Should have experience in Upselling,Cross selling.

Reach me at 9035004602