Endurance International Group - Manager - Inside Sales

Endurance International a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium-sized businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, eCommerce, eMarketing and mobile business tools to approximately 4.2 million subscribers around the globe .Headquartered in Burlington, Massachusetts, Endurance employs more than 2,600 people across the United States in Utah, Texas, Washington and Arizona and in the United Kingdom, India, Israel and Brazil. Endurance International Group is now looking to expand its footprint in the south east asia region and in early 2014 acquired the web presence business of Directi, the brands of which include Big Rock, Resellers Club, LogicBoxes and Webhosting.info.

Position : Manager- Inside Sales and Operations

Location : Mumbai

Position Summary :

This role is primarily responsible to drive Sales & Revenue, ensure Operational Efficiency of the Team, conduct periodic Performance Reviews, Develop and Retain high performing associates

Job Description :

- Leading a team of inside sales associates & attaining revenue goals

- Rolling out new sales initiatives, targeted pitches and modified sales approach depending on the campaigns you will be driving

- Managing operational requirements and monitoring of metrics like conversion, average order value, talk time, NPS etc.

- Report weekly & monthly metrics

- Enable, participate and drive sales training

- Prepare sales pitches and provide inputs to upgrade the existing sales collateral

- Strategizing the complete sales process from opportunity creation to closure

- Plan & drive campaigns alongside brand marketing

- Track and report Key Performance Indicator data for your team

- Activities will include

- Ensure highest possible success rate on Schedule Adherence

- Monitor Efficiency/Occupancy and ensure it is on par with requirements

- Coordinate with Quality & Training teams to analyze AOIs and development plans(with SME)

- Remote monitoring per week and provide appropriate feedback to associates

- Daily briefings to :

- review team performance

- discuss unique experiences on calls/chats with resolution

- share updates on Promos & Campaigns

- discuss strategy and motivate associates to achieve set targets

-Address prospective/existing customers concerns (handling escalations)

- Conduct Monthly Performance Reviews:

- present performance trends for individual's stats

- guide the associate to set objectives and plans to achieve them

- ensure adequate support provided to better performance

- Weekly review with Sales Manager to update/discuss AOI/suggest improvements

- Review and assess impact of changes within the Sales team and other related functions/departments and provide necessary feedback to relevant stakeholders

- Monthly performance review with Senior Management showcasing Highs & Lows of the team

- Motivate Associates on the floor by initiating contests

- Address grievances of the team

Requirements :

- You have immaculate selling skills

- You have 8-12 years of experience in sales (inside sales, technology sales background preferred)

- You should be able to design & deliver sales campaigns, create sales pitches, training & mentor your team to deliver

- You possess excellent communication skills

- You possess excellent analytical capabilities

- You are Hands on, driven, aggressive and target oriented

- Having people management experience is a plus