About us:  emids is a healthcare-focused technology services and solutions organization. emids was founded in 1999, and we are headquartered in Nashville, TN, U.S.A. We are an organization that is committed to make healthcare accessible and affordable through our leadership in healthcare domain and proven technology competence  emids offers the ideal blend of technology services and healthcare expertise that helps healthcare organizations find the right answers to challenges of the industry. Our healthcare oriented service lines are custom made for the industry which is characterized by stringent regulatory demands, evolving healthcare standards, complex processes and workflows and a dynamic technology environment.  Role: Leadership Role in the Delivery Function  - We are strengthening our Core Delivery Team and are looking for Astute Delivery Leaders who are Customer Centric, Delivery/Project Focused, Build and Mentor Teams.   Delivery Expertise  - Responsible for successful delivery of all projects (India and US) for the accounts allocated on the parameters of Schedule, Budget, Quality and Customer Satisfaction.  - Maintain a strong relationship with clients through team and personal interaction (calls, emails, visits etc.) and ensure zero account leakage. Ensure High Customer Satisfaction. Try and become the point of escalation for the client for any issue whatsoever.  - As Delivery is always against expectations, make sure that the right expectations are set that can be met and exceeded.  - Manage relationships with Project Manager(s) (India) and the Program Manager(s) (US) as well as the entire team. Take the time to understand how things are working out for them and the challenges they face. Make sure that US and India teams are collaborating and communicating enough.  - Spend time to listen to offshore and onsite teams and make sure both of them have the opportunity to present their sides of the story before coming to a conclusion on the course of action to take/recommend  - Understand resourcing and recruitment as it works for emids and adhere to norms and guidelines on requesting for and releasing resources. Understand that hiring takes time and that we believe firmly in quality of hiring, and hence plan for timelines which are achievable. Ensure that Quality of resources in one’s organization is high and necessary decisions are taken to keep it that way  Communication  - Improve communication between Delivery teams offshore and onsite, within the teams, between Delivery and Support, and within Delivery and Account Management/Sales. Make sure that people are aware of changes being implemented and also task the Project Managers and Program Managers to make sure their teams have a high level of awareness as well.  - To come up with and drive specific processes / systems that might be client/account specific to ease the flow of work and deliverables - things that improve on CSAT, quicker turnarounds and/or better quality  - Make sure that team uses tools for managing Delivery tasks, so that performance updates through reports are available to all.  - Support Account Management by providing intelligence on growth opportunities and take care in reviewing SOWs before they get to the client   Required Skills:  - Proven expertise in Software Application Service Delivery.  - Customer Centric; People Oriented, must have built and seeded Technology teams.   - Exceptional Interpersonal, Communication and Presentation Skills.

Bangalore

emids - Delivery/Sr Project Manager 

emids - Delivery/Sr Project Manager  ,Job Description for emids - Delivery/Sr Project Manager  in  in  Bangalore for (10-18) years of experience. Apply Now!

Job Description for emids - Delivery/Sr Project Manager  in  in  Bangalore for (10-18) years of experience. Apply Now!