Sales And Profitability:  - Percentage achievement of revenue targets in line with the budget for domestic and international products  - Expenditure incurred per month is in line with the cost budget  - Percentage increase in market share in the region and locations  - Number of new direct accounts generated per month within the region  - Number of visits made to key customers  - Number of new locations identified and added in line with the growth plans  - Memberships with various associations and committees  - Analysis of number of existing customers lost per month  - Productivity per employee in the region per month  - Proportion of revenues generated from existing customer through repeat business  - Number of franchisees appointed in the region  - Number of meetings/performance reviews with the franchisees in the location  - Development and retention activities implemented for franchisees  - Profitability and remittances as per or exceeding defined target  - Sales and profitability targets developed and communicated  Operations And Customer Service:  - Achievement of 98% service delivery levels as per defined quality norms  - 100% updated information of delivery status per day  - Number of instances of non - conformance of service delivery  - Monthly/weekly meetings with functional heads and branch managers in the region  - Number of instances of non-conformance of service delivery  - Monthly/weekly meetings with functional heads and branch managers in the region  - Number of instances of revenue leakages due to delays/lack of coordination during the delivery process  - Innovative ways/best practices initiated to improve quality of service  - Time spent on analyzing and attending to complaints  Finance & MIS:  - Analysis of average outstanding per fortnight/month  - Ensuring credit within prescribed limits and monitoring delayed collections - Collection index - DSO rates  - Number of non compliances and process violations in internal control system  - Corrective actions on non compliances implemented as per schedule and in conformance  - Payments and clearances/approvals within budgeted costs and timelines  Information Technology:  - Systems and Application implementation for the region within the parameters of time and cost  - Communication and support initiative to push IT into franchisees  People Development And Management:  - Rate of employee attrition for the region  - Number of people appointed in line with the manpower plan  - Number of man days spent on the field imparting training/discussing strategies with team members  - Number of man days spent on training himself  - Employee Satisfaction Index (overall and various parameters) for the region  - Review meetings held with teams and branch managers in the region  - Number of promotions from the region  - HR policies and systems implemented across region as per conformity and guidelines  - Instances of disciplinary violations in the region  Educational Qualification:  - MBA from a Reputed Management Institute with a Specialization in Marketing or Business Development would be preferred

Mumbai

DTDC - Business Head/Regional Manager   

DTDC - Business Head/Regional Manager    ,Job Description for DTDC - Business Head/Regional Manager    in DTDC Express Ltd in  Mumbai for (12-15) years of experience. Apply Now!

Job Description for DTDC - Business Head/Regional Manager    in DTDC Express Ltd in  Mumbai for (12-15) years of experience. Apply Now!