Domain Delivery Manager/Sr Manager - BPO

Summary of role:

- Provide domain expertise to order management and supply chain engagements by leading transition of processes to a global delivery setup, drive performance improvements by working on transformation solutions and drive revenue growth within the engagement for Infosys by expanding current opportunities or adding new business.

Education & Relevant experience required:

- Post graduate from reputed business school. Minimum 10 years of experience with at least one functional area of expertise.

- Deep domain expertise in order management and supply chain

- Experience in transitioning new engagements in the order management and supply chain processes

- Experience in driving transformation and performance improvements in order management and supply chain processes

- Experience in solution design & pre-sales activities.

- Cross cultural, Analytical, Negotiation, Presentation and Business development skills.

Areas of Responsibility ‘Role 1’ - Delivery:

- Provide leadership in the following areas for customer engagements in order management and supply chain

- Domain support for delivery

- Transition new engagements

- Transformation and performance improvement

- Solution design and implementation

- Project Management

Areas of Responsibility ‘Role 2’ - Transformation:

- Lead “large scale” transformation initiatives which can realize business benefits for the client engagements.

- Work with diverse client stakeholders and operations teams to understand business challenges and identify potential solutions

- Extensive analytics activities within the SCM and S & F space.

- Extensive hands on and usage of Business Intelligence + analytics tools.

- Develop a strategic and operational road map to implement these solutions.

- Implement transformation programs by working collaboratively with stakeholders across different geographies.