PRODUCTIVA is an IT Recruitment Services Provider, we serve some of the best clients in India & overseas. Our clients include 2 of the BIG 3 Global Consulting Firms, 2 of the top 5 Tier 1 Indian IT MNCs, Globally #1 BFSI Consulting firm from USA, Worlds #1 Infrastructure Services company in the world, and many more market leaders.  CLIENT: Our client is a pure-play IT Infrastructure Services/Solution provider, they have been known as an IMS solution expert for more than 25 years. They have office clients & offices in UK, US, Middle East and are headquartered in Bangalore.   Job Description - Director/Sr Director - Services Delivery  Role Summary   The Director - Services Delivery is responsible for the planning, management, and execution of all services for the defined portfolio engagements globally, reporting to the VP - Global Services Delivery. This role oversees the coordination, implementation and delivery of our services to meet customer success, revenue, margin, utilization and quality goals.  Role Summary  - Should be able to work in multiple client delivery and shared services models.  - Work with Global Services Delivery Leader to ensure Revenue, Margin, Quality, Retention and Utilization Goals are met for projects under the tower portfolio.  - Ensure that the team delivers high-quality, results based customer experience across all customer engagements. Increase customer retention and expand existing accounts. Establish metrics to monitor and measure as well as improve customer satisfaction.  - Lead, develop and motivate a superior service delivery team capable of dealing effectively with business and technical issues.  - Engage directly to manage strategic and large, complex projects; understand client requirements, define solution, determining resource requirements, select team members and coordinate support functions if needed. Track, monitor and review project performance.   - Competency Development - Create a best in class and industry leading team of consultants with strong technical domain as well as program and project management capabilities  Goals & Key Result Areas  Customer Experience Enhance Customer Experience and Relationship depth  Project Execution Excellence - Create best in class delivery methodology to exceed quality, speed and cost goals  People & Culture Establish an accountable & purpose-driven culture; Develop best in class people.   Establish Industry leading consulting and professional services capability  Establish a career roadmap for employees and create a supporting training and development framework  Meet and exceed the functions employee retention targets  Growth & Financials Streamlined and Effective Solutioning & Presales support  Meet and exceed the SBU's Revenue & Profitability Goals  Operations & Simplification Service Delivery Standardization: Ensure standardized and repeatable execution toolkits across service portfolio including factory services  Establish Knowledge Management framework to capture learnings and enhance delivery toolkits on a continuous basis  Desired Skills and Experience  Technical Skills  - Proven track record with a minimum of 13 years in IT infrastructure delivery and execution background.  - Proven track record in managing and executing complex projects  - Strong Individual experience and expertise in a specific domain in driving transformational projects for multiple clients in a global context and shared service models.  - Broad knowledge of Remote Infrastructure Management.  - Shared services, Global customers   Management Skills  - Ability to secure trust and influence over peers in the organization and with clients  - Strong people leader and track record for building high performing teams.  - Must be a strategic thinker, while maintaining data driven operational discipline and rigor  - Ability to clearly form and communicate ideas for wide audiences, both internal and external client stakeholders.  Excellent communication skills, both written and oral are required  - Strong service attitude and a commitment to quality  - Strong listening and question based solutioning skills. Ability to uncover business challenges and develop a custom solution to solve those challenges  - Flexible, continuous learner and knowledge sharer, enthusiastic, personable self-starter, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving  Educational Qualification, Experience & Location  - BE, BTech, or Equivalent with 13-16 years of relevant experience. MBA Desirable  - Worked in a global multinational work environment with cross continent experience

Bangalore

Director - Services Delivery - IT Infra Services/Solutions 

Director - Services Delivery - IT Infra Services/Solutions  ,Job Description for Director - Services Delivery - IT Infra Services/Solutions  in WK Associates LLP in  Bangalore for (15-22) years of experience. Apply Now!

Job Description for Director - Services Delivery - IT Infra Services/Solutions  in WK Associates LLP in  Bangalore for (15-22) years of experience. Apply Now!