The Director Operations will be primarily responsible for P&L management and Service Delivery for the process in respect of multiple customers.  The candidate should be able to grow the P&L, manage service delivery, build solid client relationships and manage internal stakeholders for. Should have a growth mindset and the ability to achieve best in class service levels and deliver continuous improvement.   The candidate should be able to acting as a key owner of business metrics and service delivery performance for US based clients relative to the respective processes. Should be able to lead a group of 90 + employees, mentor and motivate them into achieving world class operational delivery. Client relationship management (CRM) at senior levels, oversight of commercial contracts and driving continuous improvement are the key functions the candidate will be expected to perform.   Job Responsibilities:   Director Operations will coach, train and mentor a team of Managers, Senior Managers in all aspects of the business . Following are the key goals for this position:   a) Attainment of Revenue and EBIDTA numbers as per annual operating plans   b) Driving sales performance through rigorous reviews, workshops, roadshows   c) Building new capabilities for operations team   d) Delivering a world class service experience to existing and new Customers   e) Re-engineering processes to achieve world class quality   f) Leading & implementing new technology tools leading to enhanced service quality, efficiency and productivity metrics   g) 100% compliance to all internal processes - business continuity, information security, ISO, internal/external audits   h) Overseeing Service Delivery metrics across different clients. Converting client deliverables into KPIs for the delivery team   i) Foster an environment of openness and trust and enabling learning and development for all employees   j) Impart training and Develop training materials and offer training to employees in relation to the process   k) Offer technical support, subject matter expertise, and solutioning support to sales and business development team   l) Participate in process building, process innovation, automation and similar activities directed at organization development.   m) Quality control of the work-products generated by the process  n) Help in establishing the brand globally, and in that relation the management may task the candidate to attend conferences, networking events, road-shows and also carry out regular visits to various potential and existing client facilities.   o) Provide every possible sales and marketing support including by offering online presentations, attending conference calls to render presentations on service lines and related processes, making client specific proposals, and obtaining client references (if and when specifically required).   p) Work with stakeholders across the organization to define the roadmap for growing client relationships and accounts   q) When required travel to client facilities for on-site reviews   r) When required attend potential customer presentations   s) Attend client sales and marketing meetings, internal sales meetings, strategy meetings when asked for   t) Manage any special projects.   Other Details:   Educational/professional qualifications: Experience in managing US Patent Paralegal operations. Must possess a degree in patent law/paralegal domains.   Experience: 12-15 years experience in Managing Operations and Large teams. Should have previously handled multiple client relationships and P&L responsibilities.   Skills:   Strong leadership, communication, influencing and negotiation skills   High energy levels and sense of ownership and maturity to work independently   Passion for achieving results   Managing a team of 75-100 support staff including 3-4 managers/Sr. Managers   Excess communication skills to interact with Senior Management and clients   Process-oriented with excellent analytical skills   Client relationship focused mindset   Should be able to work with a sense of urgency and attention to detail   P&L orientation and ability to deep-dive to improve revenue and margin numbers   Strong presentation skills - written and oral presentations   Strong personality, ability to work with global clients (U.S. Europe, APAC) and provide solutions to help them improve their business and operations   Demonstrated People leadership and ability to inspire teams

Delhi NCR

Director - Operations - KPO 

Director - Operations - KPO  ,Job Description for Director - Operations - KPO  in Talent Toppers in  Delhi NCR for (12-15) years of experience. Apply Now!

Job Description for Director - Operations - KPO  in Talent Toppers in  Delhi NCR for (12-15) years of experience. Apply Now!