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18/02 Shaily Agarwal
Senior Manager at FirstCall HResource Pvt Ltd

Views:10526 Applications:326 Rec. Actions:Recruiter Actions:76

Director/Head - Insurance Operations - BPO/KPO/BFSI (13-22 yrs)

Mumbai Job Code: 423736

- Leads the Insurance Operations team in developing and executing proactive and ongoing initiatives intended to identify and satisfy client needs.

- Perform talent management such as assigning, directing, and evaluating work; conducting performance evaluations; performance coaching and career development discussions

- Additional to the Operations Role the incumbent would be responsible to strategically support in across geographies & grow the practice

Responsibilities :

- Leverage proven operational design principles to support the business in operational strategy and optimization of resource allocation

- Establish strategic relationship with Insurance practitioners

- Develop and maintain relationships with key stakeholders across the Insurance Operations to drive an integrated approach that is aligned with strategic intent and financial goals

- Design and implement metrics and KPIs - client, colleague, financial and operational

- Establishes and monitors best in class Insurance service deliverables, processes and procedures to meet and exceed client expectations.

- Responsible for efficiency and effectiveness (ROI) of client services. Reviews scope of services against Operational revenue.

- Identify opportunities to increase, efficiency, improve quality and mitigate risk, quality impact and develop value capture plans

- Caseload Management. Creates workforce and staffing plans and ensures availability of talent necessary to accomplish planned business results.

- Design and implement optimal operations organization - Structure, roles, responsibilities, case loads

- Collaborate with Insurance Operations leadership to drive talent and engagement initiatives across the practice

- Drive identified change initiatives

Competencies :

Confronting Direct Reports : Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.

Directing Others : Is good at establishing dear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Hiring and Staffing : Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.

Sizing Up People : Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.

Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Managing and Measuring Work : clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback into work.

Motivating Others : Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Priority Setting : Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Process Management : Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't, can simplify complex processes; gets more out of fewer resources.

Consulting Skills : Consultative leader who can be reached out to leverage the skills across global HCB practice.

Analytical Skills : Analytical bent of mind and good skill in inferring the client feedbacks and ability to read between lines and numbers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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