Directi - Manager - Sales Operations

What is the Job like:

BigRock is one of India's leading web services brands that provides domains, websites, and hosting and cloud computing products to both individuals and businesses. Since inception, BigRock has rapidly grown to acquire hundreds of thousands of customers who depend on it for their web infrastructure needs. BigRock has been at the forefront in creating highly acclaimed and award winning TV campaigns for the past few years. BigRock offers top-notch technology products and high levels of service to all its customers.

BigRock is currently looking for an experienced manager to lead our inbound and outbound sales operations team which connects with customers via phone, email, and chat.

- This role is a fantastic opportunity to be associated with a highly visible and fast growing name in the digital and Consumer Internet space in India. This is an action packed role that requires the ability to drive day-to-day operations for a highly charged sales team and contribute to building longer term sales objectives & plans for the entire business.

- You will report to the Senior Director of Business Operations in this role.

More specifically, you will:

- Lead a team of sales associates, product specialists, and Team Leads

- Work with the senior management team on setting sales targets and operational SLAs and deliver on them for all inbound and outbound sales processes

- Create and optimize processes to allow your teams to build healthy pipelines and maximize conversions

- Assist with the definition of quarterly & long term business plans

- Drive initiatives such as: capacity planning, talent sourcing, hiring, training, mentoring, and attrition management

- Identify and analyze key sales metrics to provide insight into overall business and customer trends

- Work closely with the BigRock marketing team to optimize marketing campaigns

- Assist with definition of new products and identification of growth opportunities

Who should apply for this post;

- You have at 8-10 years of experience in leading large multi-level sales teams in the IT Products/ITeS space

- You have a technical undergraduate degree (preferred)

- You understand call center operations and how to scale large sales teams and infrastructure to handle high volume sales

- You are very hands on and do not hesitate to roll up your sleeves to solve problems and lead from the front

- You are a people's person and have demonstrated significant success in mentoring and motivating your teams

- You are highly numerical and have an eye for detail and numbers

- You produce compelling verbal and written communication

- You are passionate about growing a business in the Consumer Internet space