Role : Workflow Management  Designation : Deputy Group Manager, Band 8  No. Of Positions : 1  Location : Pune  Years Of Experience : 10+ Years Of Experience  Qualifications : Graduate  Reporting To : Group Manager  Key Responsibilities :  - Responsible and accountable for Defining & Developing Process Strategy, Tools, & Solutions for delivery of real Time Objectives  - Design measurement and audit mechanism Design measurement / audit mechanism to periodically gauge the health of WFM processes  - Design and Implement Complaint Management system for continuous improvement in WFM practices  - Design & implement the VOC process to measure effectiveness of the WFM function  - Plan & facilitate Integration of Global WFM teams as per the defined roadmap  - Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM function  - Responsible for tracking of the high impact projects to closure  - Responsible for Creation and maintenance of repository of various WFM profiles as per the changing organizational requirements  - Facilitate development of WFM employees through effective certifications in WFM University  Skills Required :   - Fundamentally a strong people manager & mature leader  - Excellent communication skills  - Thought leadership  - Outcome focused, with clarity in thinking  - Strong ownership and can-do attitude, dealing with ambiguity  - High IQ and EQ  Call@09818200590

Pune

DGM - Workflow Management - BPO 

DGM - Workflow Management - BPO  ,Job Description for DGM - Workflow Management - BPO  in IKYA Human Capital in  Pune for (10-13) years of experience. Apply Now!

Job Description for DGM - Workflow Management - BPO  in IKYA Human Capital in  Pune for (10-13) years of experience. Apply Now!