DGM - US Healthcare Operations - BPO

ROLE: DPE Operations - US Healthcare

DESIGNATION: Deputy Group Manager

NO. OF POSITIONS: 2

LOCATION: Pune and Gurgaon

YEARS OF EXPERIENCE: DGM : 10 - 12 years

QUALIFICATIONS: Graduate / Post Graduate

REPORTING TO: Associate Director - US Healthcare Operations

KEY RESPONSIBILITIES :

- The resource should have Operational Excellence to build and manage large process (400+ resources). The person should have the ability to work in a high growth environment.

- The resource should have in depth knowledge of managing operations metrics - depth and width

- The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs/budgeting/ quality and process efficiencies/ work force management and other support functions to operations.

- The resource would be responsible for maintaining a strong customer relationship

- The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership

- Should have handled large teams in HC process with in depth HC knowledge of payer and provider business

- Should be able to scale up and provide leadership to teams as the centre grows - HC to non HC business

STRATEGIC INPUTS / SKILLS REQUIRED :

- Should have handled P n L responsibility

- Relevant exposure and depth in Healthcare Operations/ quality / transition etc.( depth of process know how)

- Should have eye for detail

- Should be mature - and be able to lead high-end first line

- Stability - should not have changed jobs frequently

- Ability to think out of the box - strategic thinking - (Larger picture)

- Very high focus on implementation - essential for process delivery as per SLAs/ SOWs

- Ability to interact and manage multiple customers

- Should have good interpersonal skills

- Should be Analytical

- Preferred from 3rd party BPO

- Should be resilient - ability to bounce back

- Ability and proven track record to manage large teams effectively - approx 400 + people

- Good project management skills

- Effective communication skills

- Good educational pedigree

Female candidates required for Gurgaon

For more information call at 09818200590