JOB DESCRIPTION  DESIGNATION : Deputy Group Manager  LOCATION : Vizag  YEARS OF EXPERIENCE : 11+ years- experience in contact center / outsourcing space  KEY RESPONSIBILITIES:  Managing site delivery of large insurance account  Delivery Metrics and contractual SLA management  Day to day Client management  Managing an account of 300+ FTEs  Lead all client and internal calls for the process, single point of contact  Direct Workflow, Training and other shared services for optimum functioning of account  Single point of contact for all financial decisions regarding the account  Manage attrition and career planning of all employees within span of control  Grow account strategically to increase top line for the organization  Lead all client and internal calls for the process, single point of contact  Direct Workflow, Training and other shared services for optimum functioning of account  Manage and improve profitability of the account  STRATEGIC INPUTS / SKILLS REQUIRED  At least 5 Years of work-ex of managing outbound contact center processes  Should have experience of creating dialer strategies to optimize business objectives like improving contactability, managing productivity etc.  Should have experience of managing a team of at least 300 agents or more  Strong financial management acumen. Understanding of P&L  Strong understanding of contracts and key BPO dynamics governing them  Strong customer service orientation and client management skills  Robust experience of driving key customer metrics like NPS  Fundamentally a strong people manager. Should be able to guide a team to success  High IQ and EQ  PREFERRED SKILLS  Knowledge of Insurance domain

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DGM - Contact Center/Outsourcing - Insurance Domain 

DGM - Contact Center/Outsourcing - Insurance Domain  ,Job Description for DGM - Contact Center/Outsourcing - Insurance Domain  in Mastermind Network in  Others for (11-18) years of experience. Apply Now!

Job Description for DGM - Contact Center/Outsourcing - Insurance Domain  in Mastermind Network in  Others for (11-18) years of experience. Apply Now!