Deputy Manager/Assistant Manager - Dealer Quality - Automobile

Note: candidates only from automobile industry.

Expected End Results

Major Activities:

QVN

- RECO Scores as per guidelines

- ROR Scores as per guidelines

RECO - Recommendation, ROR - Rate of Return

Customer Satisfaction:

- Ensure the organization of Customer Satisfaction Survey with timely data collection.

- Follow up the evolution of the measured quality of the dealers with the after sales area managers.

- Ensure the quality management of the network with special emphasis on weak dealer management.

- Prepare action plan to improve Customer Satisfaction scores at a National level.

- Follow up with the ASAM for preparation of action plans for respective dealers and zones.

- Ensure the implementation of the Action plan and follow up on regular basis.

- Develop and report various MIS reports related to QVN (CS) activities.

- Finalize dealer wise reports, REP Information and score sheets

- Reviewing sales business process flow & standards at dealerships.

- Monitoring SSI performance of dealers.

- Suggesting customer centric activities at dealerships.

- Preparation & analysis of dealer performance report.

- Conducting trainings for quality team of dealer staff on sales process & soft skills.

- Monitoring sales complaints & feedback.

- Preparation of guidelines for sales process in form of manual.

- Formulation of new guidelines for upcoming models.

Contact Details:
Name: Sabneet, Anjali
From: Symbiosis Management Consultants
Phone No.: 0172-4333121, 131