Deputy General Manager - Projects - International BPO

UK based captive BPO has an Open position for a DGM - Projects. Location can be Pune or Mumbai

Role :

To plan and oversee the implementation and delivery of multiple process transition or migration project plans, manage and develop team of Manager(s) and Implementation Manager(s) and to manage project related risks and concerns

- Oversee implementation, delivery and complex program management of process transitions or migrations;

- Provide project resource inputs to the Head;

- Ensure adherence to project plan and its timelines;

- Assist the Head in internal & external relationship management;

- Publish basic MI for the team on project implementation, quality, risks and concerns;

- Own and manage project related risks; and

- Coach, guide and support team to achieve individual, team and department objectives.

- Planning for project implementations and adherence to timelines and quality norms

- Development of team

- Has responsibility for a business unit, a function or a large project within a business area. Is a cost center manager and is solely responsible for the management of at least one client relationship.

- Has responsibility for business unit performance, including profit, sales revenue, cost management and service level agreement targets. Has responsibility for evidencing that TCF is embedded in the operation to meet clients- requirements.

- Has line management responsibility for a team of functional heads / senior specialists.

- Has business development responsibilities.