Deputy General Manager - Process Excellence

Job Description

Business Title: PEX - DEPUTY GENERAL MANAGER

Department or Business Unit: Global Service Centre

Supervisory Responsibilities: Yes

Reports to (list day to day Manager): General Manager

Cost: upto 26L

Key Responsibilities:

Support PEX transformation partner and coaches in conducting Kaizen belt training and post training coaching

Support the PEX transformation partner on piloting concepts, creating standards and practices. Mentors GB for certification & conducts Kaizen Belt training and post training coaching for certification

Acts as a coach to the Team leaders on the floor

Conduct employee training to install PEX practices at the front line Carry out PEX engagement initiatives like centre wide Kaizen program

Manages PEX communication and connects through Promos, Newsletter, PEX Grand prix, PEX day etc.

Support the GSC in building and sustaining PEX competencies required in the business process through training, coaching and certifications

Mentors cross function site projects

Acts as a role model and coach regarding the use of PEX tools, methodology and application in the process

Position Specifications:

A Black belt certified with overall 6 -10 years with 2 to 3 years of Post BB certification Engineering or Management graduate, preferably with a strong technical background /aptitude to facilitate the understanding of how Process Excellence can be used to meet specific business needs

Experience from a similar position in a BPO and manufacturing entity

Strong coaching and facilitation skills, envisioning and overcoming obstacles while ensuring benefits are realized

Visionary, innovative and dynamic

Highly result oriented, ready to take challenges and able to work under pressure

High analytical / problem-solving skills

Technical Skills: List any specific computer equipment, programs or systems colleague would be responsible for operating.

Exceptional understanding of the Lean/Six Sigma toolbox Strong interpersonal skills to be able to interact and pilot the stated processes and frameworks

Ability to coach and develop Team leaders and staff

Ability to influence without authority Strong facilitation and coaching

Ability to listen, observe and critically evaluate all parts of what (s)he does

Learning Description:

The key skills and competencies the incumbent should learn in this position.

Analytical Ability: The ability to systematically think through a problem. It implies the ability of an individual to identify patterns in seemingly unconnected events and the ability to understand a situation by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way. It includes organizing the parts of a problem or situation in a systematic way.

Interpersonal Skills: Ability to deal with various people and to build professional relationships. Being diplomatic in approach, understanding the attitudes, interests, needs and perspectives of others; ability to listen to others viewpoint. Ability to get things done from others in a friendly but firm manner.

Oral / Written Communication: Ability to articulate and put forth ones viewpoint and understand others messages effectively and clearly. This may involve: verbal, non-verbal, written and/or electronic messages.

Process Orientation: The ability to provide a structured approach / plan which can be replicated independent of individuals and the results can be achieved consistently.

Result Orientation: Ability to pursue everything with energy & need to finish. Self-starting & proactive than reactive steadfastly pushes self & others for successfully achieving if not exceeding targets. Utilizes the given facts effectively, thinks beyond the obvious, does a cost benefit analysis & comes up with the final result.

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