Opening is with a leading Life Insurance Company.  Role - To ensure a smooth flow of central customer services operations, in the assigned vertical(s), including Policy Servicing, Customer Engagement, Complaints Handling, New Business Processing .   Key Accountabilities-  - Managing Process requests within defined TAT. Drive Process Checks, Tat adherence.   - Perform Analysis to determine risks/ trends and put in place process improvements with customer centric approach  - Drive overall operational efficiency for the department.   - To ensure that the controls are in place and adhered  - Cost Management- To ensure always the cost does not exceed the MTP projected and work on cost saving initiatives to reducing cost  - Pro-actively Identify system improvements and implement them  - Team Management - leading a team of 5 - 6 employees; Implement strategies to attract, develop and retain key talent in an environment of inclusion where all employees can realize their fullest potential  - Manage attrition and ensure a high level of employee engagement management depth and succession planning in team with adequate backups for key positions  Qualifications, Experience & Others -  Post Graduate preferably with Insurance background   8 - 10 years of total experience with about 6 years of Life Insurance Central Customer Services Operations experience  Maximum Age - 35 years

Bangalore

Deputy General Manager- Customer Service Operations - Insurance 

Deputy General Manager- Customer Service Operations - Insurance  ,Job Description for Deputy General Manager- Customer Service Operations - Insurance  in HumanKonnect Consultancy in  Bangalore for (8-10) years of experience. Apply Now!

Job Description for Deputy General Manager- Customer Service Operations - Insurance  in HumanKonnect Consultancy in  Bangalore for (8-10) years of experience. Apply Now!