Deputy General Manager - Central Customer Service Operations - Insurance

Note: Required age is upto 36 Yrs

Position Summary :

To ensure a smooth flow of central customer services operations, in the assigned vertical (s), including Policy Servicing, Customer Engagement, Complaints Handling, New Business Processing .

Key Accountabilities :

- Managing Process requests within defined TAT. Drive Process Checks, Tat adherence.

- Perform Analysis to determine risks/ trends and put in place process improvements with customer centric approach

- Drive overall operational efficiency for the department.

- To ensure that the controls are in place and adhered

- Cost Management- To ensure always the cost does not exceed the MTP projected and work on cost saving initiatives to reducing cost

- Pro-actively Identify system improvements and implement them

- Team Management - Leading a team of 5 - 6 employees, Implement strategies to attract, develop and retain key talent in an environment of inclusion where all employees can realize their fullest potential

- Manage attrition and ensure a high level of employee engagement management depth and succession planning in team with adequate backups for key positions