Major responsibilities & deliverables:
- Assisting in setting-up/ scaling-up of shared service centers.
- Assisting in conducting business case analysis for shared services programs.
- Developing alternative shared services delivery models including captive centers, joint ventures, spin-offs, and hybrid sourcing relationships.
- Shared services operating model design, planning, deployment and management lifecycle including governance and service management.
- Business diagnosis and planning activities.
- Managing transition, knowledge transfers & process reengineering.
- Design of reporting requirements for operational reports, service level requirements and process KPIs
- Cost optimization for Shared Services .
- Supplier governance model, Vendor evaluation, Contract management, Benchmarking.
- Assisting in firm level activities - business development, developing tools, accelerators, thought leadership.
Skills Required:
- Experience in business operations, systems evaluation, and enterprise architecture and supplier governance.
- Knowledge of service portfolio management and outsourcing supplier governance including procurement services, contract management, vendor management, supplier governance model design, and implementation or optimization.
- Deep expertise in one or more of Finance, HR, Procurement, IT operations/ processes .
- Deep expertise in one or more of Banking, Financial services, Retail, Telecom, Manufacturing industries
- Good understanding of IT / BPO contracts.
- Exposure to global best practices related to sourcing strategy, Location assessment, Vendor Evaluation.
- Demonstrated ability to lead by influence, including the delivery of cross functional and transformation projects.
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
- Strong interpersonal skills with high levels of enthusiasm and a good team player.
- Ability to empathize with clients and to work to demanding timeframes/deadlines.
- Excellent verbal and written communication skills
- Job requires extensive travel
Qualifications required:
- Masters: MBA
- Bachelors: Commerce / Science / Engineering background from a premier institute
- 6-8 years- of relevant experience across consulting (leading management consulting firms) and/or industry roles
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