Delivery Leader/Manager - UK Life & Pension Business

Operational Leadership:

- Lead UK Life & Pension business with team size of 200+ FTEs

- Oversee day to day operations of the LOB and/or site (line of business)

- Oversee and monitor SLAs to ensure continuous improvement in delivering value

- Ensure no disruption to BAU due to platform migrations and/or business transitions

- Efficiently utilize all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders

- Lead initiatives in the team that contributes to long-term operational excellence.

Risk & Compliance:

- Ensure Operational Risk and Compliance is in check by putting operational compliance framework along with Risk & Compliance Manager

- Drive compliance towards process, unit, company and regulatory requirements

- Escalation of risks and issues whenever required.

Operational Leadership:

- Manage UK Life & Pension business with team size of 100+ FTEs

- Responsible for day to day operations of the LOB (line of business)

- Monitoring SLAs to ensure continuous improvement in delivering value

- Ensure no disruption to BAU due to platform migrations and/or business transitions

Efficiently utilize all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders

Drive initiatives in the team that contributes to long-term operational excellence.