Delivery Head - IT

1. Manage a large team to provide single point ownership for the service delivery in the area of Remote Infrastructure Delivery Management Services for areas such as given below but not limited to:

a) Server Support & Administration,

b) I/T Security Administration,

c) Storage Management

d) Production Control

e) Console Operations / Computer Operations

2. Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for a vertical

3. Participate in the solution development phase of bid life cycle

4. Participate in organizational activities like recruitment

5. Responsible for people management with specific reference to managing the growth and development of the people working in the team.

6. Responsible for the financial parameters of the area he runs through CP, cost of delivery initiatives, pyramid management, people rotation, ELT absorption program, managing operations costs like shift ratio, transport cost

7. Implement performance standards and measurements established by Operations Maturity teams to manage ongoing service delivery and attain delivery efficiency

8. Manage delivery of technical design/proposal preparation and/or approval on change orders

9. Own Service Management processes, tools and disciplines and ensure they are applied in all aspects of contract delivery

10. Manage issues and risks

11. Responsible for targeted customer satisfaction

12. Responsible for running an ITIL compliant operation and enforcing security and compliance requirements and customer

13. Work closely with resourcing team to manage the resource fulfillment process needed to run the delivery operation well and to avoid revenue loss

14. Own and drive people management processes including career planning, training and certification, rewards and recognition and employee engagement

- Critical path management: Manage scope, resources, costs, time and risks in a large multi-track program in order to meet the contractual obligations.

- Reporting: Report on the progress of the program in various forums.

Qualification

- Over 20 years IT management experience

- Experience working with geographically dispersed delivery teams and directly with clients

- Proven track record as a PM lead in implementing technical projects

- Experience working with sales teams and directly with International clients

- Proven track record in implementing technical projects with India based delivery organization for global customers

- Global or International experience will be an added benefit