Cvent, Inc. is the market leader of on-demand event management software and strategic meetings management solutions. Founded in 1999, Cvent is a 1400+ people, profitable and debt-free software company headquartered in McLean, VA. Cvent offers web-based software with features including online event registration, event management, event website creation, meeting site selection, event sourcing and web surveys.  Cvent has invested $25 million in building our products and have built a customer base of over 7,500 organizations worldwide. Representative customers include KMPG, The World Bank, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Yahoo, Harvard University, United Way, BMW, and Siemens.  - The Manager, Client Services for the Event software phone support group will report directly to the Senior Manager of Client Services at the India office. The event software is the flagship product of Cvent Inc.   - The Manager position requires a dynamic and experienced person who can manage a team of professional product consultants to ensure a high level of quality of service to our customers from our operations based out of Gurgaon.   Position Duties:  - Manage a team of approximately 50 plus high end product support consultants in a B2B environment.   - Manage and maintain key SLAs during US hours.  - Responsible for the development and management of staff members, Tier 1 and Tier 2 level management personnel.  - Recruit and groom future team members.  - Devise and execute reports to ensure high level of performance   - Identify, innovate and execute business ideas to improve service delivery   - Monitoring team performance and service calls to ensure the delivery center goals are met  - Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team  - Draw up reports for the analysis of senior management and make presentations   - Manage communication with internal and external clients   - Draw up business case for action, time plan for execution and present to the Director for approval and execution   Candidate Requirements:  - The ideal candidate should be managing a group of 100 plus agents in a high end inbound technical support process environment and should possess 5+ years of experience in a management position.  - Well versed with modern day work force management practices and QA processes  - Candidate with Six Sigma certification and project experience would be preferred (Green Belt certification preferred).   - Very strong people management skills required  - Must possess excellent presentation and analytical skills  - Ability to track key performance metrics and take business decisions   - Ability to identify, model and implement solutions for business situations and client needs   - Very proficient with software packages of Microsoft Office

Delhi NCR

Cvent - Manager - Client Services - Event Phone Support 

Cvent - Manager - Client Services - Event Phone Support  ,Job Description for Cvent - Manager - Client Services - Event Phone Support  in Cvent India Pvt. Ltd. in  Delhi NCR for (9-15) years of experience. Apply Now!

Job Description for Cvent - Manager - Client Services - Event Phone Support  in Cvent India Pvt. Ltd. in  Delhi NCR for (9-15) years of experience. Apply Now!