Job requirement for Customer Support Head in Bangalore.  Position - Customer Support Head  Location - Bangalore  Experience - 8-13 years  Key Responsibilities:   - Heading the Customer Support Division (Inbound, Outbound) and to ensure smooth Delivery of Complete Business.   - Set business goals and overall strategy, set development processes, quality standards.   - Leading the team to meet and exceed quarterly revenue target by promoting best practices, tools and techniques.   - Responsible for re-evaluating and updating customer service processes and procedures to increase productivity.   - Work extensively with Technology team in creating scalable, predictable and consistent systems.   - Developed competency in implementing new ideas to increase customer database, imparting training and empowering the team for better working efficiency.   - Plan and execute on the SOPs, SLAs, quality parameter and ensure statutory compliance.   - Designing and establishing new processes.   - Supervises the investigation of complex complaints.   - Establishes customer service and productivity metrics.   Anand

Bangalore

Customer Support Head - BPO 

Customer Support Head - BPO  ,Job Description for Customer Support Head - BPO  in Vintronics Consulting in  Bangalore for (8-13) years of experience. Apply Now!

Job Description for Customer Support Head - BPO  in Vintronics Consulting in  Bangalore for (8-13) years of experience. Apply Now!