Customer Servicing Manager - Sales Supply Chain - FMCG

We are looking for Customer Servicing Manager(Sales Supply Chain) for Mumbai with leading FMCG company.

KRA :

The Customer Servicing Manager(Modern Trade) is

- Looking after and responsible for all MT, Ecommerce supply chain related processes

Work along with the Modern trade, Ecommerce team and Demand team towards MT forecast improvement.

Promo Allocation & Tracking

Customer Servicing-(from PO raising to GRN entry)

Retailers Accounts reconciliation-Supply Chain Part

Monthly Review with retailers along with NKAM and Half Yearly Review with Retailers-Top to Top Reporting

- Is responsible for reducing Out of Stock on shelf

By improving fill rate to retailers/distributors,

By ensuring that stocks are moved to stores from retailers, DC and distributor on time with improved fill rate

By getting the ordering corrected through master correction and seasonality consideration

- Is responsible for MT, Ecom Supply Chain Cost Optimization

- Should monitor Stock on Hand at Retailers - stores, DC and Distributor and guide/help MT Sales Team on management of same

Qualification : MBA full time with 3 - 5 years experience in Modern Trade Supply Chain Management from FMCG / Retail industry