Customer Service Manager - Commercial Banking

Reports to : Team Leader-Commercial Banking

Job Role and Responsibilities :

- Responsible to maintain a high level of client satisfaction for the customers

- Service existing clients and also explore and develop new profitable business opportunities /relationships for the bank

- Receive requests from customers for processing the particular transactions and ensure that the request is processed by monitoring end to end

- Interact with various departments in the bank for meeting the requirements of the customer

- Coordinate between the centralized the processing centers and the customer

Deliverables :

- Scrutinize the documents received from the customer

- Regular meeting with customers to know the requirements and needs related to their business

- Manage relationship with the existing as well as with the new clients

- Proper documentation of the accounts as per the RBI norms, and as per the compliance and audit of the bank

- Migrate customers to alternate channels of banking like Corporate Internet Banking, Trade online etc.

- Ensure that BSC matrices such as STP, E2E, CSAT are maintained at desired levels.

Skills and Competencies :

- Knowledge and understanding of product.

- Communication skills.

- Ability to manage relationship with the clients.

Educational Qualification : Graduation/ MBA/ CS/ Probationary officers