Urgently Looking for an Online Shopping Portal - Customer Assurance Team:  Charter:  - Define & institutionalize customer-centric, scalable, repeatable and efficient business system/processes   KRA’s:  - Track NPS & Customer escalations closely   - Conduct Root Cause Analysis & understand the customer issues  - Study each process from customer’s point of view  - Drive operations to resolve customer issues by ensuring the corrective & preventive actions are implemented by Operations, on-time (CAPA)  - In Scope – teams : DC Operations, Last Mile & Service Management team  - In Scope – work: Tracking NPS & Customer escalations closely, conducting RCA’s & driving CAPA to closure  - Out of Scope – work: Coming up with corrective & prevention actions & implementation of actions  Metrics:  - Improve NPS score - Operations & Quality team  - Reduce Customer Escalations - Operations & Quality team  - On-time RCA of Customer Escalations - Quality team  - Closure of CAPA actions for Customer Escalations - Operations  - On-time closure of Customer Escalations - Operations & Quality (Quality team will drive Operations, for closure of Customer Escalations )  - % improvement (basis the customer feedback from NPS) - Quality team

Bangalore

Customer Assurance Manager - eCommerce 

Customer Assurance Manager - eCommerce  ,Job Description for Customer Assurance Manager - eCommerce  in IRIS CORPORATE SOLUTIONS PRIVATE LIMITED in  Bangalore for (10-18) years of experience. Apply Now!

Job Description for Customer Assurance Manager - eCommerce  in IRIS CORPORATE SOLUTIONS PRIVATE LIMITED in  Bangalore for (10-18) years of experience. Apply Now!