VP - BPO (Customer support, Pre sales)   CredR (Start up by IIT/Stanford/IIM graduates) is looking for a dynamic Leader to lead the BPO services. He/She must be from top tier institute and should have experience in setting up of contact centers.   - Responsible for achieving operational excellence by keeping service related complaints under check along with regular and systemic evaluation of the quality of service delivered.  - Circulate MIS on a monthly basis, highlight learning, identify best practices followed by companies around and share the same in the Contact Center.  - Design a work plan for identifying and resolving gaps and efficacious functioning of the Grievance Redressal system of the Company.  - In coordination with concerned functionaries at administration level and periodically review the status of complaints, updates and appeals.   - Contribute to improve customer service quality results by evaluating and re-designing processes.  - Review the status of complaints, updates and appeals in coordination with concerned functionaries at administration level and periodically.   - Contribute to improve customer service quality results by evaluating and re-designing processes.  - Provide leadership to develop performance/productive management culture. Develop monthly matrix of KPI and sustained effort to adhere to the same.   - Encourage innovation and creativity and at the same time institutionalize processes and systems to ensure compliance to processes and procedures thus increasing customer satisfaction.   - Drive key decision-making process pertaining to strategic initiatives, operating model and operational execution.   - Heading a team of Senior Managers and Managers who are responsible for redressal of escalated customer grievances PAN India including complaints escalated to regulators.  Job Requirements:  - Masters in Business Management from top tier college are preferable.  - Entrepreneurial mindset is necessary   - Must have experience in setting up large team and managing the large team ( - 100 FTE)   - At least 5+ years of management experience   - Ability to work independently with minimum guidance   - Ability to work under pressure, rotational shifts and multi-task   - Excellent communications skills - written & oral  - Analytical bent of mind with exposure to Six sigma and Process improvement tools   - Good organizational and interpersonal skills   - Experienced in MS office suite including a high proficiency in working with PowerPoint and excel.

Mumbai

CredR - BPO Lead 

CredR - BPO Lead  ,Job Description for CredR - BPO Lead  in CredR in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for CredR - BPO Lead  in CredR in  Mumbai for (5-10) years of experience. Apply Now!