Consultant/Sr Consultant - CRM Consulting

CANDIDATES need to have strong management consulting exp along with Customer Relationship Management.

- Understanding the customer segments and adopting a differentiated approach to service these customers would lead to organizations realizing the full potential of these relationships and thus sustainable profits for the future.

- Customer strategy — Customer segmentation, Customer retention & acquisition strategy

- Sales Excellence – Sales Force Effectiveness, Key Account Management, Account Planning, Target Setting

- Channel optimization – Configuration of channels, mapping of channels to customer segments, cost of distribution

- Customer Experience Management – customer expectations management, touch point analysis, customer journey mapping, best practices

- Customer Insight and Analytics - Customer Segmentation, demographic and need analysis, customer life time value

Profile

- Candidates Should have worked or led the sales or service function in a company

- Manages sales of the company’s products and services in within a defined geographic area ,province or country. Ensures consistent, profitable growth in sales revenues through positive planning, deployment and management of sales personnel. Identifies objectives, strategies and action plans to improve

- The function of the Customer Service Manager is to manage the customer relationships and escalations across the entire customer base. The CS Manager manages the transitions, Meet & Greets, Service Account Management and other reporting requirements for all customers. THE CS Manager works very closely with sales to identify service issues and works with the SD team to develop and implement long lasting solutions. The CS Manager partners with Sales and SD staff to insure that business and operational requirements for customers are satisfactorily met.

Preferred sectors – services / retail / auto / industrial / pharma