Consultant - SFDC - CRM Business Analyst

Hiring for a Leading MNC

Location- Gurgaon/Bangalore

Key Responsibilities:

Develop business requirements, solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution

- Provide probable solution options for customer service sales processes and functional architecture and act as an SME for full scale CRM implementation

- Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them.

Experience:

CRM Business Analyst with 2-4 years of experience in CRM solution/design/implementation (4+ CRM implementations of decent size)

- Extensive experience of hands-on roles in implementing CRM, specifically in the areas of solution or functional design, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment across multi-dimensional team.

In-depth understanding of the capabilities and constraints of the SFDC CRM application is a MUST and need to be SFDC certified

- Good to have understanding or working knowledge on other CRMs; SAP, Oracle,Microsoft Dynamics, Pega

- Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills