Consultant - SAP CRM - BFSI

Location Mumbai

Experience: 6+ years

- SAP CRM Consultant

The CRM Functional Consultant must possess the following skills to be successful:

- Should be able to understand business requirements given by business team and prepare Business blue print document along with functional specifications for the developments.

- Consultant should have working experience on minimum two areas mentioned below:

a) Lead management

b) Service Request Management (transaction types, Categorization, SLA profiles, Rule policies)

c) Service Order Management (SLA profiles, multilevel categorization, resource planning )

- Sales Order management.

- Interaction center

- Having knowledge in CRM technical areas would be added advantage.

- Should be able to coordinate with various stakeholders to form a consensus solution.

- Good communications capabilties in order to communicate and advise the cross functional teams. Should be able to interact with technical team members in their day to day work.

- Having work experience in IS-TELCO processes like (Provider Order,

- Provider Contract, IST Change processes) are an added advantage.

- Providing regular status update to all stakeholders.