Brian Humphries, Chief Executive Officer

I. Position Summary   - Individual in this role will be a member of Operations team within research domain. The team assists the Delivery Leads of Research (both Onshore and Offshore) in their Strategic Decision Making and enable maintenance of the dynamic databases required to take those decisions. Forecasting and managing various Operational Parameters through modeling and high end ad-hoc analysis. They also have client and team management responsibilities.   II. Key Result Areas for the team  - Interpret data/information to arrive at inferences/conclusions and manage short assignments/scoping of work as required by various stakeholders  - Maintain Turnaround timelines and ensure performance is as per agreed service levels   - Responsible for maintenance of all People management data, such as: Recruitment, attrition management, performance management, training & development   - Identify and generate a number of process improvement ideas and share best practices   - Adherence to the procedure provided by the business, also called SOP (Standard Operating Procedure)   - Ensure compliance of all process requirements is not less than 100%   - Completion of all mandatory assessment/ certifications as applicable to the supported business   - Perform root cause analysis on the errors made by the team members   - Complete all mandatory training and certifications for self and team   III. Typical Responsibilities of individual  - Help team leader in client invoicing   - Measure and report Productivity statistics   - Creation of Monthly Governance Pack (a monthly dashboard on the health of the onshore offshore relationship) for circulation to various client Stakeholders and maintaining vital MOM of the same.   - Maintaining databases to track and predict Attrition, SLA (Service Level Agreements), DAG (Data Assurance Group) audits, IDE ( Integrated Delivery Excellence) scores, Compliance Audits, JML ( Joiner Mover Leaver) process and Risk Reviews.  - Liaising with different stakeholders to conduct the BCP (Business Continuity Plan) simulation tests, updating various databases as required by the CMG (Contract Management and Governance Team)  - Enable onshore and offshore Travel of Associates  - Help prepare for external audits for certifications like SSAE 16, CMG Quarterly Audit, ISO 9001  - Help optimizing Resource Management and conduct Seat Management exercises  - Maintain active dialogue with various clients on their requirements/needs. Solicit feedback on the associate performance and improvement areas and overall service delivery   - Take complete ownership of the assigned task which includes frequent client interaction   People / Team   - Follow and actively foster a risk management culture within teams, where issues are raised / resolved, with line manager, HR, or Legal & Compliance as appropriate   - Facilitate knowledge sharing and capture within and across teams through SOP (Standard Operating Procedure)

Hyderabad

Cognizant - Strategic Operations/Operational Service Delivery Associate 

Cognizant - Strategic Operations/Operational Service Delivery Associate  ,Job Description for Cognizant - Strategic Operations/Operational Service Delivery Associate  in Cognizant Technology Services in  Hyderabad for (2-4) years of experience. Apply Now!

Job Description for Cognizant - Strategic Operations/Operational Service Delivery Associate  in Cognizant Technology Services in  Hyderabad for (2-4) years of experience. Apply Now!