Brian Humphries, Chief Executive Officer

Business Analysis SFDC CRM Functional Consultant /MBA(Mandatory)  - CRM & CX Functional Consultant responsible for Business Analysis, Solutions development, product evangelism and thought leadership activities.   Key Responsibilities :  Product Consultant / Business Analyst :  - Responsible for driving business end user engagements and workshops for requirement gathering, elicitation and validation   - Ability to work closely with client business team to ensure develop solutions that meet client business objectives   - Ability to document business requirements, develop scenario's and use cases.   - Ability to work in multi-stakeholder environments and multiple teams to deliver engagements  - Conducting business diagnostics to help clients establish industry leading customer service/Sales automation solutions, technology, processes, procedures and training  - Creating a strategic framework for customers accompanied by recommendations for modifying and enhancing the existing CRM/SFA operations, procedures and systems  - Developing thoughtful and innovative strategies to improve customer (internal/external) experience, increase revenue generation, bring in efficiencies and reduce operational costs across customer segments through customer enablement and multi-channel integration  - Establishing and documenting functional, technical and contractual requirements   - Demonstrating an in-depth understanding of multiple vertical domains   - Analyzing the business needs of the clients to help identify business problems and propose solutions.  - Technology expertise - SFDC/ Oracle/ MSCRM/ Oracle CX technology  - MBA from Tier 1/2 B Schools

Kolkata

Cognizant - SFDC CRM Functional Consultant/Business Analyst 

Cognizant - SFDC CRM Functional Consultant/Business Analyst  ,Job Description for Cognizant - SFDC CRM Functional Consultant/Business Analyst  in Cognizant in  Kolkata for (3-7) years of experience. Apply Now!

Job Description for Cognizant - SFDC CRM Functional Consultant/Business Analyst  in Cognizant in  Kolkata for (3-7) years of experience. Apply Now!